Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS), a leading global IT services, consulting, and business solutions organization, published the findings of commissioned research that revealed that 60 percent of companies globally – which have adopted the full range of business behaviors needed to thrive in a Business 4.0 world – expect to grow over 10 percent in the next three years. TCS’ global study, titled ‘Winning in a Business 4.0 World,’ surveyed senior business decision makers from more than 1,200 large enterprises spanning 11 industries and 18 countries.
With the rapidly evolving business landscape and increasingly sophisticated customer expectations, businesses face constant challenges to quickly adapt and stay ahead. This global survey benchmarks large companies in their Business 4.0 growth and transformation journeys, by mapping their adoption of four critical business behaviors: driving mass personalization, creating exponential value, leveraging ecosystems, and embracing risk. The study found that:
- Almost one in ten (9%) survey participants or ‘Leaders’ have adopted all four behaviors.
- More than eight out of ten (82%) companies or ‘Early Adopters’ have embraced one to three of the behaviors, with mass personalization being the most prevalent (78%).
- European businesses accounted for the most number of Leaders, followed by Asia Pacific and North America, when adjusted for the respondent mix.
- Leaders are three times more likely than ‘Followers’ — 9% of participants that have not yet adopted any of the Business 4.0 behaviors — to have embraced AI, blockchain and IoT technologies, and twice as likely to have embraced automation.
“The study reveals a strong link between Business 4.0 maturity and technology adoption. Leaders are more likely than other participating companies to have driven digital growth and realized double digit revenue gains,” said K Ananth Krishnan, CTO, TCS. “Agile methodologies, cloud, automation, and AI are examples of tech pillars that enable Leaders to change course and adapt to shifting market dynamics much better than companies with inflexible ‘idea to execution’ timelines of months or years.”
Business 4.0 Characteristics: Key Findings
Driving Mass Personalization
Mass personalization is the most familiar behavior to business leaders, classified by digital technologies allowing companies to offer personalized products and services at scale, which significantly improves the customer experience and leads to higher revenues.
- More than three-quarters (78%) of all survey participants claim they can customize experiences at individual transactions. This has led to the following benefits:
- Higher customer profitability (60%).
- Increased value (59%) and volume (58%) of customer transactions.
- Reduced customer churn (32%).
- Personalization is more widespread among North American firms, with more than four-fifths (84%) adopting the practice.
Creating Exponential Value
Businesses can drive more value – and even new products and services – from a single transaction, using the power of data analysis, IoT and AI to forecast future customer needs and points of engagement. By integrating digital or online channels and creating new business models, organizations can unlock new revenue streams and expand their customer base by shifting from selling one-off products to offering subscriptions to products and associated services.
- All surveyed companies identified the top benefits from operating an exponential value model:
- Ability to target a wider range of potential customers (64%).
- An expanded geographical marketplace (62%).
- Higher profitability (54 percent) and revenues (50%).
- New business models through collaborative ventures (50%).
- This adopted behavior has progressed furthest among insurance providers and telecom firms.
- Nearly four out of ten (38%) survey respondents cite concerns regarding data security as the biggest barrier to adopting this behavior.
When businesses increasingly collaborate with multiple partners – beyond just their supply chain networks – they are leveraging ecosystems. Companies are no longer forced into silos by the limits of their resources, and instead can bolster their innovation capabilities and offer consumers broader propositions through existing and new partners. Among all of the companies surveyed:
- More than half (54%) leverage their wider ecosystem by collaborating with multiple partners to create new products and services.
- Almost half (46%) access a dispersed workforce or the ‘gig economy’ when they need to boost their skills base.
- The largest number of firms adopting this behavior are found in the health and life sciences, telecom and manufacturing industries.
This is the most difficult behavior for many organizations to adopt, as it goes against traditional management approaches. Business leaders are accustomed to undertaking initiatives with the least risk and fewest resources. In the digital era, however, it is important to embrace risk to stay ahead of the competition and provide better value to customers.
- Almost seven out of ten (68%) organizations have not introduced agile practices widely – integral to embracing risk in establishing a culture that is conducive to transformation.
- By contrast, 70% of Leaders say agile underpins every process in their organization today.
- One-third (33%) of all survey participants said they plan to transform their business model within one year to embrace risk – and 47 percent plan to do so in the next three years.
“Successful business transformation journeys require a fundamental mindset shift from the top, with senior leaders driving digital behaviors forward within their organization and overcoming perceived business or cultural challenges,”said Krishnan Ramanujam, Global Head, Business & Technology Services, TCS. “Thanks to digital technologies, we have a great opportunity to move from past philosophies of optimizing scarce resources to a Business 4.0 approach that harnesses an abundance of talent, capital, data, computing resources, and broader ecosystems to solve business problems and deliver value.”
TCS commissioned a survey of business leaders from more than 1,200 large firms (revenues from US$500 million to $5 billion) across 11 industries and 18 countries. Additionally, 25 qualitative interviews were conducted with business leaders across industries. Three-fourths of the respondents were either directly involved in or had oversight of their firm’s digital transformation plans, with almost half in the C-suite. The survey was conducted from November to December 2018.
The full survey findings can be found at https://www.business4.tcs.com.
SOURCE Tata Consultancy Services
CICC Upgrades Wealth Management Strategy and Officially Launches “CICC Wealth Management” Brand
China International Capital Corporation Limited (CICC and “the Company”, 3908.HK) has just held the CICC Wealth Management Strategy Upgrade Conference 2019 in Shenzhen today under the theme of “Building Our Future through Partnerships, Achieving Life Goals to the Fullest” and announced the official launch of its wealth management brand “CICC Wealth Management”. More than 700 guests were invited, including government officials, regulatory authorities, customer representatives, shareholder representatives and employee representatives.
The Unified Brand “CICC Wealth Management” Officially Launched
Providing wealth management service for individuals is one of the important strategies of CICC. In 2007, CICC took the lead in providing wealth management services under the international standards. In 2016, CICC announced the restructuring with China Investment Securities Company Limited (CISC), which became an important starting point for the transformation and upgrading of CICC’s wealth management business. This restructuring has resulted in the further upgrade of CICC’s wealth management and retail brokerage business platform. By merging CISC’s extensive customer base and nationwide branch network, CICC’s strength in brand, research, products and prime brokerage business have been brought into full play.
This time, CICC has integrated the former “CICC Wealth Management” brand, with CISC’s wealth management and brokerage sub-brands, such as “CISC Gold” and “CISC Mobile” to launch the new unified brand “CICC Wealth Management”. It marks the comprehensive integration of the two platforms, and it is another milestone of the strategic transformation of CICC’s wealth management business.
With 12 years experience, CICC Wealth Management has become a leading wealth management institution in domestic market and has obtained many prizes from media. By taking advantage of the reform in Shenzhen and the restructuring of China Southern Securities, CISC has accumulated abundant experiences in the retail brokerage industry through more than 20 years, and has acquired strong industry position and impact.
After the brand integration, with its high-quality and professional wealth advisor team, its ability to provide solutions under international standards, its close interaction with other business divisions such as Investment Banking, Asset Management, Research and its strong technological platforms, CICC Wealth Management will provide its clients with a full-chain, one-stop and multidimensional platform, which offers more efficient, globalized and integrated trading, investment management, financing services, as well as a set of comprehensive solutions with the cooperation between wealth management and other business segments of CICC such as Investment Banking.
CICC Wealth Management will adhere to its faith of always putting its clients as priorities, persist on the model of wealth management from the buy-side perspective and dedicate itself to thoroughly understanding its clients’ needs and wants, helping its clients with professional investment advices, executing and keeping track of those investment plans religiously and trying to establish long-term trusting relationships with its clients. During this strategy upgrade conference, CICC launched “CICC Wealth Planning”, “CICC Wealth Management China Top 50 Private Account Service” and “CICC Global Family Office” which are close to advanced international market solutions. With leading professional standards, profound understanding of market policies and global visions, CICC provides life-long wealth planning for its clients, as well as asset allocation products and solutions.
Besides, CICC Wealth Management has been actively embracing the digital transformation and has made it step into the FinTech industry. Recently, CICC announced that the Company entered into a shareholders’ agreement with Tencent Digital (Shenzhen) Limited, an indirect wholly-owned subsidiary of Tencent Holdings Limited, pursuant to which the parties agreed to establish a technological joint venture. The technological joint venture is proposed to, through providing technological platform development and digitalized operational support services, facilitate the company’s wealth management, retail brokerage and other businesses to provide more convenient, intelligent and differentiated wealth management solutions, enhance the service efficiency of investment advisor, optimize precision marketing and strengthen compliance and risk control. The technological joint venture is expected to drive the accelerated transformation and scalable development of the Company’s wealth management business with digital and FinTech capabilities.
With sufficient experience in the Chinese market and always evaluating itself with global standards, CICC Wealth Management aims to build up a platform to satisfy its clients’ needs in their businesses, families and personal development comprehensively. By launching its official brand “CICC Wealth management”, imposing on its strategy upgrade and getting involved in the FinTech industry, CICC has implemented its best practices within the recent couple years to strengthen its wealth management service.
Looking into the Future
In the future, as the unified platform of CICC’s wealth management and retail brokerage business, CICC Wealth Management will continue to follow its core values of “Clients First”, “Integrity as Foundation” and “Chinese Roots and International Reach.” Adhering to our buy-side thinking and putting our clients’ interests as our priorities, we will keep on providing professional wealth management solutions to our clients under global standards and with the high quality resources from CICC’s investment banking, private equity, asset management, research and other business.
SOURCE China International Capital Corporation Limited
IWFCIM & IBVM – championing efforts to incorporate sustainable business practices among entrepreneurs and promoting blockchain tech for supply chains
International Women’s Federation of Commerce and Industry Malaysia (IWFCIM) and Infinity Blockchain Ventures (IBV) has jointly organised the Blockchain and Fashion (BCF): Growing Local Industry Through Sustainable Fashion at the Black Box, Publika on October 15th, 2019 in conjunction with the Malaysia Fashion Week.
With the theme of Growing Local Industry Through Sustainable Fashion, BCF brings together iconic people from the sustainable fashion market and technology providers to showcase how blockchain’s transparency and traceability functions.
Dato’ Elaine Teh, President, IWFCIM, expressed her excitement on the opportunities available for entrepreneurs today: “The advent of technology enables companies to seamlessly integrate complex capabilities that can trace the whole journey of their products from farm to garment. That represents a whole new meaning to sustainability as consumers can now make smart choices on their purchases based on the information available.”
Biji-biji, one of the leading sustainable fashion players, showcased its product, the Merak Banner tote bag. Using the solution from WowTrace, it enables consumers to check and validate the origin of the product, what it is made of, when it is made — at every stage of the supply chain.
Malaysia’s leading technology visionary, Datuk Yasmin Mahmood, CEO, FutureReady Consulting Sdn Bhd says that, “The ABCD technology is embedded in our social fabric today. Specifically, with blockchain, we have arrived at an exciting time, where two-pronged goals are met. Firstly, we can have local industries and communities thrive as their artisan work, culture, heritage and rights can be protected. Secondly, it helps industries and SMEs immensely in integrating the Sustainable Development Goal as part of their strategic focus.”
“Sustainability is crucial in order to preserve the future. Through new technologies like blockchain, it can further enhance product traceability and can bring a whole new meaning to the term ‘ethically sourced‘“, cite Cris D. Tran, Regional Head, Infinity Blockchain Ventures.
IBV has a full suite of blockchain solution offerings to support the local entrepreneurs by providing opportunities to learn more about blockchain technology. IBV believes that Malaysia has the potential of having successful blockchain technology implementations due to its diverse market and strong infrastructure. They are also currently working with local players to train more Malaysian blockchain developers to further support the growth of blockchain technology within the market.
SOURCE Infinity Blockchain Ventures
Kakao’s Klaytn Welcomes 8 New Blockchain Application Partners
Klaytn, the leading blockchain project led by the South Korean Internet giant Kakao, today announced that 8 new blockchain projects have joined Klaytn as service partners to further developments in bringing mass blockchain adoption globally.
Dedicated to building readily usable blockchain-powered services, Klaytn is partnering with promising blockchain projects in various industry domains with massive global user base. More than a dozen of its partners that earlier joined Klaytn have already launched blockchain services, while others are set to open until early next year.
Operated by Korea’s art promotion initiative ‘ARTWA Platform,’ ‘STARTnet’ is a social commerce-based art platform committed to fostering new artists and innovating the art industry. It seeks to create a transparent art market by equipping the artists with the right to protect their own artworks. It also provides friendly art services and curations that anybody can enjoy.
Developed by Korea’s big data-based social media platform ‘0.8L,’ ‘LITER’ will also be operated through Klaytn. By applying the blockchain-powered incentive mechanism to its over 600,000 existing global users, LITER will offer fair rewards for reviews of the products and services.
‘GoodMorning’ is a marketing and data distribution platform that adds commercial value and creates trust index to various information and social networks owned by individual users.
A blockchain-based logistics service, ‘Dkargo’ has also released its plan to collaborate with Klaytn. By incorporating new mobility services beyond the existing freight transport, Dkargo seeks to create an efficient network and expand the entire logistics industry.
Other notable industry partners include ‘LOON,’ the blockchain-based healthcare service focused on women’s physiological health; ‘Monopoly,’ the platform that provides investment information for collectibles market including art, wine, and jewelry; ‘Spl.yt,’ the decentralized e-commerce protocol for global inventory and affiliate marketing system across marketplaces; and, ‘TUNE Token,’ the smart contract design service for the U.S.-based award winning music platform ‘Cre8tor.app,’ which rewards all stakeholders in the creation and distribution of music while providing a transparent royalty system.
“Klaytn is partnering with successful firms that have developed and operated services accruing millions of users, and the collaboration will contribute to building a user-friendly blockchain service,” said Jason Han, the CEO of Ground X, heading the development and operation of Klaytn. He added, “Together with service partners, Klaytn will take the blockchain industry to the next level by focusing on creating meaningful real use-cases, which stands as the next key challenge in our industry.”
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