BMC, a global leader in IT solutions for the digital enterprise, today announced that Forrester Research Inc. recognized the company as a Strong Performer in The Forrester Wave: Intelligent Application And Service Monitoring, Q2 2019. BMC received the highest score possible in the product innovation road map criterion.

According to the Forrester Wave, “BMC Software has continually advanced its product portfolio over time through organic innovation and acquisitions. Recent releases have introduced AI/ML-driven monitoring for data center and multicloud environments and rebuilt the solution from the ground up in a modern, portable, and scalable architecture leveraging containers. This allows the product to deploy into a number of environments (e.g., hybrid cloud or on-premises) to meet the needs of a large cross-section of customers.”

“We believe that the TrueSight platform’s position as a strong performer in this Forrester Wave reflects the capability of the solution to deliver robust, enterprise-class service and application-aware monitoring,” said David Cramer, President, Digital Service Operations, BMC. “In addition, earning the highest score possible in the product innovation road map criterion validates, in our opinion, our ongoing strategy to both deliver more advanced analytics and intelligent automation capabilities into the TrueSight platform, as well as continuously modernize our solutions to make them faster to deploy, easier to manage, and provide more rapid time to value for our customers.”

The BMC solution evaluated in this report, TrueSight Operations Management, offers a holistic monitoring and event management solution that ingests data, events, logs, and metrics from many sources. It applies machine learning and advanced analytics combined with application and service aware context to help IT Ops teams predictively find and fix problems faster to reduce risk, increase efficiency, and drive down costs across IT Ops processes.

“BMC Software’s TrueSight suite will assuredly benefit enterprises that are starting their journey into modernizing their applications yet also have a large number of legacy and commercial off-the-shelf (COTS) systems to support,” stated the Forrester Wave.

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In this report, Forrester also recommended that customers should look for IASM solutions that offer ‘intelligent root cause analysis and remediation’. The TrueSight platform helps customers significantly reduce time to identify root cause and remediate issues faster with advanced correlation of millions of operational data points and log analytics deployed across complex infrastructure and application environments.

Digital transformation is forcing IT organizations to reconsider how to ensure infrastructure and application performance. Growth in complexity of IT environments and data volume that IT Ops teams need to manage makes maintaining the health and performance of infrastructure and applications very difficult. Intelligent monitoring tools are needed as part of a holistic IT Operations Management (ITOM) strategy to minimize costs without compromising the health and performance of increasingly complex, diverse infrastructure and applications.

“The artificial intelligence is really going to help us move from the reactive service model to proactive, and ultimately to predictive, where we’ll be able to see signs that there’s an impending failure and maybe remediate it before it happens, really saving our customer a lot of downtime. Without the TrueSight solution, we have no way of getting there,” said Chris Adams, President and Chief Executive Officer, Park Place Technologies.

Forrester Research employed a rigorous process to create the Forrester Wave. Its evaluation of this report included a review of the 13 most significant vendors in the IASM market across 29 criteria.

To read the Forrester Wave: Intelligent Application And Service Monitoring, Q2 2019 report, visit here. The report is available to Forrester subscribers or for purchase.

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SOURCE BMC