Blockchain
Almawave (a subsidiary of the AlmavivA Group) Recognized by Frost & Sullivan for its Customer Experience Management Solutions
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Based on its recent analysis of the European customer management BPO market, Frost & Sullivan recognises Almawave, a subsidiary of the AlmavivA Group, with the 2019 Enabling Technology Leadership Award in Europe.
While the AlmavivA Group offers a comprehensive set of IT services that embrace complex systems and emerging technologies (the Internet of Things, blockchain, artificial intelligence, and cyber security), Frost & Sullivan notes that Almawave’s modular, people-centered technology platform deserves particular recognition.
Almawave’s natural language conversational solution improves the Customer Experience (CX) in 30 languages through the use of machine and deep learning. In the context of quality monitoring (QM), Almawave technology can analyze 100% of a conversation or pieces of a conversation with a high degree of accuracy. And the company’s robotic process automation (RPA) capabilities can be implemented on the agent desktop in order to help simplify agent interactions. Almawave’s rules-based approach augments business analysis, helping clients solve an array of contact center challenges.
“Almawave leverages technology to push for the transformation of Customer Experience Management while enhancing IT services and solutions,” said Frost & Sullivan analyst Stephen Loynd. “While the AlmavivA Group is already a prominent brand across both Europe and Latin America, Almawave’s profile continues to grow.”
Almawave also offers intelligence and engagement solutions that seek to improve the effectiveness of public services, starting with the voice of the citizen. Its Smart City Control Platform is based on proprietary technology that meets the needs of citizens and institutions alike, via connected devices and Big Data. It’s a set of public administration solutions encompassing healthcare, info-mobility, and tourism.
Almawave’s unique approach to technological innovation includes collaboration with universities, scientific partners, and research institutes, enabling the transfer of ideas from academic research to the practical application of those ideas to industry. Almawave’s work with FBK, a leading European research organization, is evolving rapidly and extends over different areas of artificial intelligence applied to the understanding of interactions of written and spoken natural language. Meanwhile, collaboration with Italy’s University of Trento focuses on advanced research aspects of both ‘human-to-human’ and ‘human-to-machine’ dialog management. Almawave is also a partner of the Data Science Industrial Liaison Program of the La Sapienza University of Rome and is involved in several European research projects in the same fields.
“While Almawave develops its own artificial intelligence (AI) capabilities, the company also partners with larger tech giants when appropriate,” added Loynd. “Its partnership with Microsoft Azure is an excellent example, a case where combined strengths result in creative solutions for clients.”
Each year, Frost & Sullivan presents this award to a company that has developed a pioneering technology that not only enhances current products, but also enables the development of new products and applications. The award recognizes the high market acceptance potential of the recipient’s technology.
Frost & Sullivan Best Practices awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
SOURCE Frost & Sullivan
Blockchain
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Humanity Protocol Collaborates with OKX Wallet to Redefine Decentralized Identity Verification and Reward Users
The post Humanity Protocol Collaborates with OKX Wallet to Redefine Decentralized Identity Verification and Reward Users appeared first on News, Events, Advertising Options.
Blockchain
Blocks & Headlines: Today in Blockchain (BRICS, Hungri Games, Nano Labs, MetaHorse Unity)
Building Customer Trust in AI with Blockchain
Blockchain is emerging as a critical tool in addressing the trust deficit in artificial intelligence. By leveraging decentralized ledgers, companies can provide transparent data provenance, ensuring that AI algorithms operate ethically and without bias. This integration allows customers to verify the origins of data used in AI models, fostering greater confidence.
Businesses deploying blockchain for AI governance must prioritize simplicity and accessibility in their implementations. While the technology’s potential is immense, it is essential to communicate its benefits in a manner that resonates with non-technical stakeholders.
Source: Harvard Business Review
Blockchain at a Crossroads: Balancing Promise and Peril
As blockchain technology matures, it finds itself at a crossroads. On one side, the promise of decentralization continues to captivate industries, offering solutions for supply chain management, finance, and digital identity. On the other, challenges such as regulatory scrutiny, scalability issues, and energy consumption threaten to impede its growth.
The path forward will require a concerted effort from developers, regulators, and industry leaders. Collaborative frameworks that address these challenges while preserving blockchain’s core principles of decentralization and transparency are key to ensuring its sustained relevance.
Source: Cointelegraph
BRICS vs. USD: Blockchain’s Role in Economic Shifts
The BRICS nations (Brazil, Russia, India, China, and South Africa) are exploring blockchain-based solutions to reduce their reliance on the US dollar in international trade. By adopting decentralized technologies, these nations aim to foster economic independence and promote stability in the face of geopolitical tensions.
This initiative exemplifies blockchain’s potential to redefine global financial systems. However, its success hinges on addressing interoperability issues and fostering international collaboration. The evolution of blockchain-based trade networks could mark the beginning of a new era in economic diplomacy.
Source: CoinGeek
Hungri Games Expands MetaHorse Unity to Base Blockchain
Hungri Games has announced the expansion of its MetaHorse Unity project to the Base blockchain, aiming to enhance the gaming experience with improved scalability and lower transaction costs. This move aligns with the growing trend of integrating blockchain into gaming to create transparent and secure ecosystems.
By adopting Base, a layer-2 blockchain, MetaHorse Unity seeks to offer players a seamless and cost-effective gaming experience. The partnership highlights the potential of blockchain to transform the gaming industry, enabling innovative monetization models and fostering player engagement.
Source: CoinTrust
Nano Labs Purchases Trump Tokens to Celebrate Presidency
Nano Labs commemorated former President Donald Trump’s legacy with the acquisition of 47 Trump Tokens. This symbolic gesture underscores the intersection of blockchain technology and cultural milestones, showcasing how tokens can represent historical and social narratives.
The purchase also highlights the increasing role of blockchain in creating unique, tradable assets that capture moments in time. As tokenization continues to gain traction, it is redefining how value and significance are assigned in the digital age.
Source: PRNewswire
Final Thoughts: Blockchain’s Expanding Horizons
This week’s developments highlight the diverse applications of blockchain technology, from fostering trust in AI to reshaping global economic systems. As the industry navigates challenges and opportunities, collaboration and innovation will be crucial in unlocking blockchain’s full potential.
While hurdles such as scalability and regulation persist, the technology’s ability to drive transparency, security, and inclusivity remains unparalleled. The coming years will undoubtedly see blockchain continue to evolve, solidifying its role as a transformative force across sectors.
The post Blocks & Headlines: Today in Blockchain (BRICS, Hungri Games, Nano Labs, MetaHorse Unity) appeared first on News, Events, Advertising Options.
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