Blockchain
Almawave (a subsidiary of the AlmavivA Group) Recognized by Frost & Sullivan for its Customer Experience Management Solutions
Based on its recent analysis of the European customer management BPO market, Frost & Sullivan recognises Almawave, a subsidiary of the AlmavivA Group, with the 2019 Enabling Technology Leadership Award in Europe.
While the AlmavivA Group offers a comprehensive set of IT services that embrace complex systems and emerging technologies (the Internet of Things, blockchain, artificial intelligence, and cyber security), Frost & Sullivan notes that Almawave’s modular, people-centered technology platform deserves particular recognition.
Almawave’s natural language conversational solution improves the Customer Experience (CX) in 30 languages through the use of machine and deep learning. In the context of quality monitoring (QM), Almawave technology can analyze 100% of a conversation or pieces of a conversation with a high degree of accuracy. And the company’s robotic process automation (RPA) capabilities can be implemented on the agent desktop in order to help simplify agent interactions. Almawave’s rules-based approach augments business analysis, helping clients solve an array of contact center challenges.
“Almawave leverages technology to push for the transformation of Customer Experience Management while enhancing IT services and solutions,” said Frost & Sullivan analyst Stephen Loynd. “While the AlmavivA Group is already a prominent brand across both Europe and Latin America, Almawave’s profile continues to grow.”
Almawave also offers intelligence and engagement solutions that seek to improve the effectiveness of public services, starting with the voice of the citizen. Its Smart City Control Platform is based on proprietary technology that meets the needs of citizens and institutions alike, via connected devices and Big Data. It’s a set of public administration solutions encompassing healthcare, info-mobility, and tourism.
Almawave’s unique approach to technological innovation includes collaboration with universities, scientific partners, and research institutes, enabling the transfer of ideas from academic research to the practical application of those ideas to industry. Almawave’s work with FBK, a leading European research organization, is evolving rapidly and extends over different areas of artificial intelligence applied to the understanding of interactions of written and spoken natural language. Meanwhile, collaboration with Italy’s University of Trento focuses on advanced research aspects of both ‘human-to-human’ and ‘human-to-machine’ dialog management. Almawave is also a partner of the Data Science Industrial Liaison Program of the La Sapienza University of Rome and is involved in several European research projects in the same fields.
“While Almawave develops its own artificial intelligence (AI) capabilities, the company also partners with larger tech giants when appropriate,” added Loynd. “Its partnership with Microsoft Azure is an excellent example, a case where combined strengths result in creative solutions for clients.”
Each year, Frost & Sullivan presents this award to a company that has developed a pioneering technology that not only enhances current products, but also enables the development of new products and applications. The award recognizes the high market acceptance potential of the recipient’s technology.
Frost & Sullivan Best Practices awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
SOURCE Frost & Sullivan
Blockchain
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This Week in Finance News: 11 Stories You Need to See
With thousands of press releases published each week, it can be difficult to keep up with everything on PR Newswire. To help finance journalists and consumers stay on top of the week’s most newsworthy and popular releases, here’s a recap of some major stories from the week that shouldn’t be missed.
The list below includes the headline (with a link to the full text) and an excerpt from each story. Click on the press release headlines to access accompanying multimedia assets that are available for download.
- Prosperity or catastrophe: #Insurance2040 study reveals four possible futures for the industry
By 2040, technological innovation driven by customer centricity could pave the way to greater climate resilience and more personalized offerings by the insurance industry. Alternatively, insurance could become a luxury afforded only to the wealthiest few. - Cardinal Health announces two strategic additions to its portfolio
Cardinal Health will acquire a majority stake in GI Alliance (GIA), the country’s leading gastroenterology (GI) management services organization (MSO), from a combination of GIA physician owners and funds managed by affiliates of Apollo. Cardinal Health will also acquire the Advanced Diabetes Supply Group (ADSG), one of the country’s leading diabetic medical supplies providers, for approximately $1.1 billion in cash. - BlackRock Launches New BUIDL Share Classes Across Multiple Blockchains to Expand Access and Potential of BUIDL Ecosystem
This initiative represents the next step in the evolution of the tokenization market, by enabling BUIDL to be used within leading blockchain-based financial products and infrastructure across ecosystems. - Primo Brands Corporation Announces Successful Completion of Merger of Primo Water and BlueTriton Brands
“I believe Primo Brands is positioned to be a leader in the healthy hydration beverage category, thanks to the strength of its iconic, sustainably-sourced brands, its robust operations and extensive North American network, and its responsible operation of numerous springs across the country,” said Dean Metropoulos, Non-Executive Chairman of the Board of Directors of Primo Brands. - Jackson Hewitt Tax Services Expands Workforce, Offering Job Opportunities Nationwide for Upcoming Tax Filing Season
The week-long event will launch the combined hiring of 18,000 employees to prepare for the upcoming tax filing season. The Jackson Hewitt hiring events are open to the public and include on-site interviews. Qualified candidates could receive a job offer immediately. - PNC Bank to Double Planned Branch Openings to More Than 200 Across Six States This announcement brings the bank’s total investment to approximately $1.5 billion to open more than 200 new branch locations in 12 cities across the U.S. over the next five years, while completing the renovations of 1,400 existing branches during the same time period.
- Alchemy Pay Expands Virtual Card Functionality with Google Pay Support The new card BINs added will significantly enhance the capabilities of crypto cards, expanding their support for a broader range of payment scenarios and improving transaction success rates. This advancement is particularly impactful when paired with Google Pay, one of the most popular and widely used digital payment platforms, trusted by millions for its convenience and security.
- Finaya Unveils Nationwide Homeownership Platform
From providing rich and current information about home values and property conditions, to finding helpful repair and remodeling providers, to shopping for and securing the right insurance, the platform simplifies the homeownership process, making it more accessible, convenient and efficient. - GenAI predicted to inspire revenue growth in 76% of businesses, but only 4% qualify as “leaders” in AI and analytics
Kearney’s report confirms that businesses are not only aware of how big data, AI, and analytics will impact revenue generation and enhance business strategies, but they are investing to stay ahead of the curve, too. - GameAbove Sports Acquires Meaningful Ownership Stake in Brisbane Bullets with NBA Legend George Gervin as Part of Ownership Team
This move marks a significant milestone for GameAbove Sports, a CapStone Holdings Inc. company, as it expands its influence on international basketball ahead of the Brisbane 2032 Olympics. - Most US shoppers are encountering generative AI while shopping without realizing it
A survey of 700 online shoppers in the US shows 71% are unaware of having used generative AI while shopping online even though most had recently shopped at retailers currently using it. 41% of customers say they would feel comfortable using a generative AI tool from a brand they trust.
For more news like this, check out all of the latest finance-related releases from PR Newswire.
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