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Blockchain Press Releases

Enhancing Customer Experiences: The Growing Importance of Customer Service Software – By The Business Research Company

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The Business Research Company’s global market reports are now updated with the latest market sizing information for the year 2023 and forecasted to 2032

LONDON, Aug. 15, 2023 /PRNewswire/ — In today’s competitive business landscape, delivering exceptional customer experiences has become a top priority for companies across industries. As a result, the global customer service software market is experiencing significant growth, driven by the increasing demand for tools that help businesses improve communication, engage with customers effectively, and collect valuable feedback to make data-driven decisions. In this article, we will delve into the key factors driving this market’s expansion and the technological advancements shaping its future.

The global customer service software market is set to witness remarkable growth, with the market size projected to increase from $6.59 billion in 2022 to $7.92 billion in 2023, at a compound annual growth rate (CAGR) of 20.0%. Looking ahead, the market is anticipated to reach $15.80 billion by 2027, growing at a CAGR of 18.9%. However, it is essential to consider the impact of the RussiaUkraine war, which has disrupted global economic recovery from the COVID-19 pandemic. Economic sanctions, supply chain disruptions, and inflation across goods and services have affected various markets worldwide, including the customer service software market.

Learn More On The Customer Service Software Market Report – https://www.thebusinessresearchcompany.com/report/customer-service-software-global-market-report

The driving force behind this market’s growth is the increasing recognition of the crucial role played by customer experience in building strong brand loyalty and customer retention. Customer experience refers to the overall perception of how customers feel about their interactions with a business or brand. Customer service software plays a vital role in improving these interactions by facilitating seamless communication and enhancing customer engagement processes. Additionally, businesses can leverage customer service software to collect feedback from customers, enabling them to make informed decisions on enhancing the customer experience and devising unique strategies tailored to their specific needs.

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A survey conducted by Verint Systems, a US-based customer engagement solutions company, highlights the significance of customer experience. According to the survey, 39 percent of respondents would discourage friends and family from purchasing goods from a company with a poor customer experience, while 64 percent had already stopped doing business with such companies. The importance of good experiences on digital platforms was emphasized by 79 percent of respondents under the age of 45. These findings underscore the critical impact of customer service software in fostering positive customer experiences.

The customer service software market is teeming with major players dedicated to delivering top-notch solutions. Some of the prominent companies in this market include Zendesk Inc., Freshworks Inc., HappyFox Inc., LiveChat Software Inc., Oracle Corporation, Salesforce Inc., Zoho Corporation, Atlassian Corporation, Genesys Telecommunications Laboratories Inc., Kayako Infortech Ltd., SAP SE, SolarWinds Worldwide LLC, Verint Systems Inc., HubSpot Inc., Quality Unit LLC., Agile CRM Inc., and Yekaliva.ai.

Technological advancements are a key trend in the customer service software market. To maintain their competitive edge, major companies are continuously introducing innovative software technologies. These advancements lead to the development of user-friendly interfaces, more efficient automation, and enhanced data analytics capabilities, allowing businesses to offer personalized and seamless customer experiences.

Geographically, North America currently holds the largest share in the customer service software market. However, the Asia-Pacific region is expected to witness the fastest growth during the forecast period. The global market report encompasses detailed insights into various regions, including Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, and Africa, offering a comprehensive view of the market’s regional dynamics.

In conclusion, the global customer service software market is experiencing substantial growth, driven by the growing importance of customer experiences in the business landscape. As businesses strive to offer seamless communication, engage effectively with customers, and gather valuable feedback, customer service software solutions play a crucial role in meeting these demands. The continuous innovation in technology further enhances the capabilities of these software tools, empowering businesses to deliver exceptional customer experiences and build lasting relationships with their customers. As we look towards the future, the customer service software market is set to witness continued expansion, fueled by the imperative of delivering outstanding customer experiences in an increasingly competitive world.

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Request A Free Sample Of The Customer Service Software Market Report – https://www.thebusinessresearchcompany.com/sample.aspx?id=10471&type=smp

View More Similar Market Reports:

CRM Software Global Market Report 2023

https://www.thebusinessresearchcompany.com/report/crm-software-global-market-report 

Customer Data Platforms Global Market Report 2023

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https://www.thebusinessresearchcompany.com/report/customer-data-platforms-global-market-report 

Customer Analytics Global Market Report 2023

https://www.thebusinessresearchcompany.com/report/customer-analytics-global-market-report 

Interested to know more about The Business Research Company?

The Business Research Company has published over 6500+ detailed industry reports, spanning over 3000+ market segments and 60 geographies. The reports draw on 1,500,000 datasets, extensive secondary research, and exclusive insights from interviews with industry leaders.

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The Global Market Model, The Business Research Company’s flagship product, is a market intelligence platform covering various macroeconomic indicators and metrics across 60 geographies and 27 industries. The Global Market Model covers multi-layered datasets that help its users make better strategic decisions.

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Blockchain Press Releases

MEXC Announces Listing of Hyperlane (HYPER) with a 165,000 HYPER and 50,000 USDT Prize Pool

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VICTORIA, Seychelles, April 21, 2025 /PRNewswire/ — MEXC, a leading global cryptocurrency exchange, announced the Hyperlane (HYPER) listing on April 22, 2025(UTC).To celebrate this significant addition to the exchange, MEXC is launching a special event with a prize pool of 165,000 HYPER and 50,000 USDT for new and existing users.

Hyperlane is the first permissionless, universal interoperability protocol dedicated to building a truly open and decentralized cross-chain communication infrastructure. As “The Open Interoperability Framework,” it enables anyone to freely expand, utilize, and customize the network, allowing developers to easily and securely build cross-chain applications and token bridges. To date, Hyperlane has connected over 140 blockchains, processed nearly 9 million cross-chain messages, and bridged more than $6 billion in volume through its Warp Routes.

$HYPER is the native token of the Hyperlane ecosystem, with an initial total supply of 1 billion tokens. It plays a critical role in securing the protocol through staking, rewarding validators for verifying cross-chain messages, incentivizing user-driven activity, and enabling community governance over protocol development.

To celebrate the listing, MEXC will launch an Airdrop+ event with substantial rewards for users:

Event Period: April 21, 2025, 10:00 – May 01, 2025, 10:00 (UTC)

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Benefit 1: Deposit and share 120,000 HYPER (New user exclusive)

Benefit 2: Spot Challenge — Trade to share 15,000 HYPER (For all users)

Benefit 3: Futures Challenge — Trade to share 50,000 USDT in Futures bonus (For all users)

Benefit 4: Invite new users and share 30,000 HYPER (For all users)

MEXC has established itself as a leading exchange by consistently offering users early access to high-potential crypto assets. In 2024 alone, the platform listed 2,376 new tokens, including 1,716 initial listings. According to the latest TokenInsight report, MEXC led the industry with 461 spot listings between November 1, 2024, and February 15, 2025. During this period, the exchange maintained a high listing frequency, consistently ranking among the top six platforms, demonstrating its agility in capturing emerging market trends. MEXC will continue to expand its asset offerings and help users seize timely opportunities in the fast-moving crypto market.

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For full event details and participation rules, please visit here.

About MEXC

Founded in 2018, MEXC is committed to being “Your Easiest Way to Crypto.” Serving over 36 million users across 170+ countries, MEXC is known for its broad selection of trending tokens, everyday airdrop opportunities, and low trading fees. Our user-friendly platform is designed to support both new traders and experienced investors, offering secure and efficient access to digital assets. MEXC prioritizes simplicity and innovation, making crypto trading more accessible and rewarding.

MEXC Official Website X Telegram |How to Sign Up on MEXC

Risk Disclaimer:

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The information provided in this article regarding cryptocurrencies does not constitute investment advice. Given the highly volatile nature of the cryptocurrency market, investors are encouraged to carefully assess market fluctuations, the fundamentals of projects, and potential financial risks before making any trading decisions.

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Blockchain Press Releases

Introducing Clementine Bridge: Citrea Deploys First Complete BitVM Bridge Design on Testnet

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Citrea’s Clementine Bridge marks the first time that a fully programmable layer is tested for settling on Bitcoin.

GEORGE TOWN, Cayman Islands, April 21, 2025 /PRNewswire/ — Citrea, the first ZK rollup to enhance capabilities of Bitcoin blockspace and enable Bitcoin applications (₿apps), has successfully deployed its Clementine Bridge, the first complete BitVM bridge design on Bitcoin Testnet. Citrea has also recently revealed Clementine’s whitepaper, marking the first real-world implementation of a BitVM-based bridge which extends BTC’s utility to decentralized finance in the most Bitcoin-secured and native way possible. With Clementine’s testnet deployment, Bitcoin is for the first time tested for optimistically verifying a fully programmable layer. The Clementine whitepaper is currently the only documentation of how to use BitVM in a bridge design with clear solutions toward a secure and efficient bridge implementation. 

Despite being the world’s largest digital asset, BTC has struggled to build relevance in decentralized finance. A secure bridge between Bitcoin and a secondary layer has always been a bottleneck for using BTC in a programmable environment. This problem has forced users to either keep Bitcoin as a passive store of value or rely on custodians for using BTC in financial activities. Citrea’s BitVM-based Bitcoin bridge Clementine solves this by enabling the safest and most trust-minimized way to bridge BTC and extend its utility to decentralized finance. 

Citrea’s Clementine bridge marks a historic moment for Bitcoin and a new beginning for BTC’s utility. “It felt like magic when we saw all the bridge components work smoothly in our internal tests and that any malicious act is stopped by a single honest actor,” said Ekrem Bal, Co-Creator of Citrea. “We’re now ready to test Clementine in a real Bitcoin Testnet environment and make it more battle-tested for Citrea mainnet.”

With the introduction of BitVM by a Bitcoin developer Robin Linus, verifying computations on Bitcoin and building Bitcoin-secured bridges became a possibility. Very soon after its introduction, Citrea team became a core contributor of BitVM and later a founding member of BitVM alliance, where BitVM’s fundamental technology of executing a fraud proof of a zero-knowledge (ZK) proof on Bitcoin was developed collaboratively. Although accomplishing a ZK proof verification on Bitcoin was a prerequisite, there were still critical problems to address to implement this fundamental technology securely and efficiently into a Bitcoin bridge design. A detailed breakdown of this can be found in Clementine’s whitepaper.

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Clementine’s design and whitepaper introduce novel solutions to two main research topics in BitVM-based bridge implementation, namely Bitcoin chain fork selection and capital efficiency of operators. These topics have been critical to solve as they ensure both the bridge’s security and efficiency. Citrea’s Clementine bridge offers clear solutions to both of these problems:

  1. Bitcoin Chain Fork Selection: This is related to ensuring that the bridge follows the longest Bitcoin chain. It has been an open research topic where the BitVM creator introduced superblocks approach but its security was later found to be broken. Citrea introduces a new Bitcoin Light Client design that uses succinct Header Chain Proofs of Bitcoin. These proofs are aggregated by operators into a single BitVM proof. 
  2. Capital Efficiency of Operators: This has been another limitation of implementing BitVM efficiently into a bridge design. With Citrea’s approach to non-standard Bitcoin transactions, operators can now process hundreds of withdrawals in parallel with a single collateral. Disproving only one withdrawal is enough to stop other malicious withdrawal processes.

Clementine’s design relies on zero-knowledge proofs, Bitcoin data availability, a novel Bitcoin Light Client design and BitVM. In the case of a malicious act, an honest watchtower provides a proof of the longest Bitcoin chain. Then the operator generates a proof verifying Citrea’s state, watchtowers’ challenges and payout for the withdrawal. If the operator is malicious, it won’t be able to generate such proof, resulting in slashing the operator. Clementine has three main bridge actors to ensure the system’s integrity:

  • Signers enforce BitVM spendings by managing peg-ins through presign transactions
  • Watchtowers are tasked with monitoring operators and challenging any malicious behavior by sending a proof of longest Bitcoin chain
  • Operators, a group of profit-seeking entities, temporarily cover users’ withdrawals and are later reimbursed with presigned transactions.

Citrea: Bitcoin’s Application (app) Layer

Citrea extends Bitcoin’s utility without sacrificing its security. With zero-knowledge technology, Citrea enables Bitcoin to function as a fully programmable layer. With its Bitcoin bridge Clementine, Citrea offers the safest and most trust-minimized way to bridge BTC to a fully programmable secondary layer. 

For the first time in its history, Bitcoin Network will be able to support diverse on-chain applications and its utility will be extended to decentralized finance. 

Apply to Citrea’s unique incubation program ‘Citrea Origins‘ to build ₿apps.

For more information, please visit: Citrea website | Citrea X Account

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Blockchain Press Releases

BingX Brings Balance (EPT) to Spot with a 200 Million EPT Xpool

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PANAMA CITY, April 21, 2025 /PRNewswire/ — BingX, a global leading cryptocurrency exchange, announces the listing of EPT, the native token for Balance.fun, for both spot trading and also on the BingX Xpool. The spot listing will commence on April 21 at 12:00 (UTC) while the Xpool launch will start on April 22 at 10:00 (UTC). BingX users can stake BTC and EPT in Xpool, though new users will have an additional option to stake USDT to win a bigger share of the reward pool that includes 2,000,000 EPT Points. The first 1000 new users who stake a minimum of 100 USDT will also be able to earn an additional bonus voucher worth 100 USDT.

EPT is the governance token of Balance, an AI-powered web3 experience infrastructure designed for the masses. This new digital asset will fuel the new Balance Platform to create an open and inclusive gaming ecosystem for both gamers and developers with fairness at its core. With the integration of AI and blockchain technology, games can be built and marketed more easily while allowing players to benefit from the enhanced and diversified gaming experience.

Users of the existing Epal platform can transfer their EPT tokens to BingX, enabling a reliable method to trade EPT or, alternatively, purchase EPT for governance purposes. Having a solid exchange to further explore the vast world of cryptocurrencies, this new listing further empowers both Epal and Balance users in the process.

Vivien Lin, Chief Product Officer of BingX, shared her thoughts on the new trading option and Xpool listing: “I think providing users with these new trading and early investment options is our responsibility as a responsible cryptocurrency exchange since some of our users rely on us to introduce such projects with such numerous functions across multiple subcategories”.

Visit bingx.com to join the Xpool starting April 22 and start trading EPT on spot from April 21. Whether you’re a gamer, builder, or crypto enthusiast, this is your chance to be part of a new decentralized chapter in entertainment.

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About BingX 

Founded in 2018, BingX is a leading crypto exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals. BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency. In 2024, BingX proudly became the official crypto exchange partner of Chelsea Football Club, marking an exciting debut in the world of sports.

For more information, please visit: https://bingx.com/

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