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Five9 Awarded by Frost & Sullivan for Empowering Exceptional Customer and Agent Experiences through its VoiceStream APIs

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Five9 VoiceStream solves substantial integration problems and enables a flourishing application diversity.

SAN ANTONIO, Texas, Aug. 8, 2023 /PRNewswire/ — Frost & Sullivan continuously researches the cloud contact center industry and, based on its most recent findings, recognizes Five9 with the 2023 North American Enabling Technology Leadership Award.

Five9 has been a leading provider of cloud contact center solutions for almost 25 years and has consistently placed well on Frost & Sullivan’s Enterprise Cloud Contact Center Market Radar as one of the most innovative, highest growth providers in North America and Europe..

With its Five9 VoiceStream offering, a forward-thinking set of RESTful application programming interfaces (APIs) that handle real-time audio streams from the contact center, Five9 shows that its focus on trailblazing innovation does not divert attention from developing powerful solutions to practical integration problems. Unsolved, integration problems risk holding back organizations from introducing cutting-edge features, such as real-time speech and sentiment analysis, to enhance the customer experience (CX) significantly.

Five9 VoiceStream enables cloud-to-cloud deployment of third-party applications without requiring time-consuming ad hoc integrations. This is a highly flexible feature within the Five9 platform that improves efficiency, drastically reduces time to revenue and allows users to gain a competitive advantage through better customer engagement.

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“Frost & Sullivan’s research shows that CX platform providers are increasingly only as competitive as the ecosystem that develops around them. For Five9, which is harnessing its platform to become the anchor point of a significant ecosystem, VoiceStream is a colossal market advantage,” said Alexander Michael, Vice President at Frost & Sullivan.

A remarkable application diversity is the main advantage of the many VoiceStream-accredited independent software partners in Five9’s ecosystem. Examples of exciting applications enabled by Five9 VoiceStream include an attractive and cost-effective approach to onboarding and training new agents, a sophisticated fraud-reducing voice biometrics solution that authenticates callers without requiring passwords or personal data, and conversational self-service interaction analytics, and agent assistance.

Five9 VoiceStream offers greatly reduced implementation times for new applications. It also lowers the barriers to entry significantly for the ecosystem software partners while boosting productivity and cost effectiveness for end-user organizations.

“VoiceStream-enabled applications, including Five9’s own Agent Assist application, have a gigantic value proposition in common, wherein they substantially improve the customer and agent experiences,” noted Michael.

Each year, Frost & Sullivan presents this award to a company that develops a pioneering technology that enhances current products and enables new product and application development. The award recognizes the high market acceptance potential of the recipient’s technology.

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Frost & Sullivan Best Practices Awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

About Frost & Sullivan

For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.

Contact:

Ashley Weinkauf
P: 210-844-2505
E: [email protected]

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About Five9
The Five9 Intelligent CX Platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences and empowering agents. Our cloud-native, multi-tenant, scalable, reliable and secure platform includes contact center; omni-channel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 brings the power of people, partners and technology to more than 2,500 organizations worldwide. Through this combination, Five9 supports customer needs from Day 1 to forever and delivers on our customer commitment: “We keep our CX promise, so you can keep yours.”

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Blockchain

$FAR Token ranks first on Bybit exchange and soars to 44%following staking program launch: Coingecko

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Farcana — United Arab Emirates based Bitcoin shooter game, has announced that its $FAR token is now ranked first on Bybit exchange. This development comes after the launch of its staking program, which offers users a 60% annual percentage rate (APR) on their $FAR tokens.

The staking program requires users to utilize the Polygon network for staking their announcement. Following the announcement, $FAR token soared to 44% according to Coingecko.

Founded in 2022, Farcana recently raised $10 million in seed funding from Animoca Brands, Polygon Ventures, Fenbushi Capital, and Merit Circle among others. It is built on Unreal Engine 5 and Farcana shares a similar graphical style with Overwatch, a team-based multiplayer first-person shooter game by Blizzard Entertainment. The game is understood to operate under a free-to-play model.

The post $FAR Token ranks first on Bybit exchange and soars to 44%following staking program launch: Coingecko appeared first on HIPTHER Alerts.

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Blockchain Press Releases

Driving Sustainable Digital Asset Mining: Kazakhstan’s AQGroup and Singapore’s MVGX Group Lead the Charge to Decarbonize Web 3.0

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Launching the first of its kind tokenised fund raising and carbon credit trading platform, to enhance Kazakhstan’s Role in the Global Digital Economy through Eco-Friendly Digital Mining Operations

SINGAPORE, Oct. 4, 2024 /PRNewswire/ — AQGroup, Kazakhstan’s leading green electricity producer and a leader in infrastructure development for computing services – including data centers for artificial intelligence, digital mining, and international IT companies, together with MVGX Group, a pioneering Singapore-based digital green fintech group led by MVGX Holdings Pte. Ltd. are proud to announce a first-of-its-kind strategic partnership. This partnership seeks to leverage on the knowledge, expertise and know-hows of three key members of the MVGX Group in relation to their respective industries – Metaverse Green Exchange Pte. Ltd., MetaComp Pte. Ltd. and MVGX Tech Pte. Ltd.

The two groups have formally signed a Memorandum of Understanding (MoU) during the prestigious global conference, “Token 2049 Singapore“, marking the beginning of an ambitious collaboration. This MoU outlines plans to construct an innovative hybrid green power plant that combines wind, solar, and battery energy storage systems, ensuring a sustainable supply of green electricity to AQGroup’s Data Centres. Additionally, it lays the groundwork for the establishment of a joint carbon credit trading exchange in Kazakhstan, driving forward a shared vision for sustainable energy solutions and carbon market development in the region.

Kazakhstan, the world’s 9th largest country by territory, holds enormous potential for green energy production through wind and solar power plants (WPPs and SPPs) equipped with energy storage systems. The country’s proximity to China offers unique advantages, including access to high-quality equipments for WPPs and SPPs, alongside significant savings on logistics.

Additionally, the Kazakhstani government with its favorable government regulations—such as a 10-year tax exemption for renewable energy projects—offers a highly supportive environment for green energy development. Their advantageous geographical location between Europe and Asia, positions the country as an emerging regional hub for Data Centres, providing computing services to global markets.

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MVGX Group, leveraging its strategic position as a Singapore-based group of companies, is well-positioned to build a financial bridge that empowers the generation and sale of green electricity from Kazakhstan’s green mining initiatives. This partnership offers seamless access to Singapore’s advanced financial services and dynamic capital markets. As the financial hub of South-East Asia, Singapore with its forward-thinking regulatory frameworks has attracted many advanced financial and fintech solutions to set up their headquarters here. MVGX Group seeks to leverage Singapore’s strength as a pivotal force in driving Web 3.0 innovation across the region.

By combining the competitive advantages of both countries, this partnership establishes a strong foundation for sustainable energy initiatives and financial infrastructure. It also creates a strong bridge of friendship and forges long-lasting, mutually beneficial cooperation between the business communities of Kazakhstan and Singapore for many years to come.

In his speech, the Chairman and the Co-Founder of AQGroup Islambek Salzhanov said, “We are very pleased to begin mutually beneficial cooperation with MVGX Group in this transformational project. Together, we will leverage our resources to promote sustainable initiatives, from green energy generation to developing a robust financial infrastructure for Web 3.0. This partnership affirms our shared vision of creating a cleaner and greener future.”

Dr. Bo Bai, the Executive Chairman and the Co-Founder of MVGX Group, added, “By combining our efforts with AQGroup’s extensive experience in green energy and operation of the Data centers, including digital mining, we aim to create a powerful platform that not only supports environmentally sustainable practices but also establishes a global hub for sustainable green digital mining and carbon credit trading.”

MVGX Group and AQGroup plan to leverage respective resources to establish a dedicated investment fund to be distributed by Metaverse Green Exchange Pte. Ltd., a capital market service license holder under the MVGX Group, to special classes of investors. The investment fund seeks to attract substantial financing for this groundbreaking joint project. This fund will not only support the construction and operation of green energy infrastructure but also, drive innovative financial solutions, such as the tokenization of real-world assets (RWA) with the technological support of MetaComp Pte. Ltd. By leveraging blockchain technology, the tokenization process will enable these special classes of investors to participate in the green energy sector in new and efficient ways, fostering transparency, liquidity, and accessibility in sustainable investments. This forward-thinking approach highlights the partners’ commitment to integrating digital finance with renewable energy development, setting a new standard for future projects in the sector.

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In addition to seeking investment, both AQGroup and MVGX Group are open to collaboration with a wide array of partners. They are inviting investors interested in green energy, as well as equipment manufacturers specializing in WPPs and SPPs, energy storage system suppliers, and experienced EPC contractors. These collaborations are vital to creating an integrated value chain for sustainable energy production and computing services, further solidifying the partnership’s role as a leader in advancing global sustainability and technological innovation. Together, AQGroup and MVGX Group aim to forge long-lasting industry relationships that drive their shared vision for a greener, more innovative future.

For additional information, please contact:

AQGroup:

Abylaikhan Teleubay

Amir Sharipbek

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Managing Director

Head of Business Development

[email protected] 

[email protected]

MVGX Group
For media enquiries and interview opportunities, please reach out to Ampersand Advisory:

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Amelia Lim

Isaac Gumbang

Head of PR

Snr. Executive

[email protected]

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[email protected]

About AQGroup https://aq-group.io/en

Founded in 1993, AQGroup brings over 30 years of industry expertise, evolving from its origins in oil and gas to becoming a leader in renewable energy and digital infrastructure. For 25 years, AQGroup was at the forefront of oil and gas extraction, refining, and petroleum product exports, supported by a fleet of 3,700 rail tankers. In recent years, the company has undergone a strategic transformation, shifting its focus to renewable energy production and the development of advanced infrastructure for computing services, including data centers and digital mining capabilities.

 

About MVGX Holdings Pte Ltd (“MVGX Group”) https://www.mvgx.com/

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Founded in 2022, MVGX Holdings Pte. Ltd. (MVGXH) is the parent company of a pioneering digital green fintech group of companies, including financial institutions licensed by the Monetary Authority of Singapore (MAS), that operates across traditional and digital assets while delivering proprietary carbon management solution. The companies under MVGXH (collectively known as the MVGX Group), include several key entities at the forefront of financial innovation and sustainability namely, Asia Green Fund Management Pte. Ltd., a Capital Market Service (CMS) license holder, offers fund management services with a dedicated foreign impact investment arm that holds an impressive investment portfolio of over $2.8 billion that focuses on green technologies and infrastructures; Metaverse Green Exchange Pte. Ltd., a CMS license holder and a Recognized Market Operator that facilitates dealing in securities, collective investment schemes and both over the counter and exchange traded derivative contracts;  MetaComp Pte. Ltd., a Major Payment Institution licensed to provide Digital Payment Token Services and Cross Border Money Transfers; and MVGX Tech Pte Ltd, a Singapore-based Carbon Software-as-a-Service (SaaS) provider that supports corporations, governments, and institutions in every stage of their decarbonisation journeys through its proprietary Carbon Connect Suite software and products.

The MVGX Group’s unique positioning embodies its vision for a Better Future through Digital Green Transformation. By seamlessly integrating advanced financial technologies with sustainability solutions, MVGX Group is committed to drive a transformative shift towards a greener, more sustainable tomorrow.

MVGX Holdings Pte. Ltd.

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Logo – https://mma.prnewswire.com/media/2447083/4951047/MVGX_Holdings_Pte_Ltd_Logo.jpg 

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Blockchain

Mysterious Trader Makes $150,000 Profit in 3 Hours From Just $2,956: Blockchain Analysis

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A new Ethereum meme coin, Pochita ($POCHITA), has made headlines after skyrocketing in value shortly after its launch. According to on-chain data, one trader turned an initial investment of $3,000 into $150,000 in under three hours, reflecting a near-5000% profit. This rapid surge has drawn comparisons to other meme coins like Bonk ($BONK), which gained significant attention in the Solana ecosystem.

Pochita launched on October 2, 2024, quickly reaching a $20 million market cap within 9 hours, despite the broader crypto market contracting by 2.9% over the past 24 hours. The meme coin sector also dipped 3.2%, now valued at $47.5 billion. Despite the falling prices, Pochita’s rapid rise suggests strong investor sentiment around meme coins remains, especially following recent Federal Reserve interest rate cuts.

Though meme coins are known for their volatility and lack of clear fundamentals, they can provide quick gains for traders. Pochita is being discussed as a potential successor to Bonk, and if it continues its growth, it could join the ranks of other top meme coins like Dogecoin, Shiba Inu, and Pepe Coin.

At the same time, other projects such as Crypto All-Stars ($STARS) are providing new avenues for meme coin holders by offering a unified staking platform where users can stake various meme coins and earn rewards. Crypto All-Stars has already raised over $1.9 million in its presale, indicating strong interest in platforms that provide utility and passive income opportunities for meme coin enthusiasts.

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Source: cryptonews.com

The post Mysterious Trader Makes $150,000 Profit in 3 Hours From Just $2,956: Blockchain Analysis appeared first on HIPTHER Alerts.

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