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SuiteCX by QuestionPro positioned as the Leader in the SPARK Matrix for Customer Journey Mapping, Q2, 2023 by Quadrant Knowledge Solutions

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  • The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Customer Journey Mapping vendors.
  • SuiteCX by QuestionPro, with its comprehensive technology for Customer Journey Mapping, receives strong ratings across the parameters of technology excellence and customer impact.

AUSTIN, Texas, July 25, 2023 /PRNewswire/ — Quadrant Knowledge Solutions announced today that it has named SuiteCX by QuestionPro as the technology leader in the Q2 2023 SPARK Matrix™ analysis of the global Customer Journey Mapping market.

The Quadrant Knowledge Solutions SPARK Matrix: Customer Journey Mapping, Q2, 2023, includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning. The study provides competitive analysis and ranking of the leading Customer Journey Mapping vendors in the form of its SPARK Matrix™. It gives strategic information for users to evaluate different vendor capabilities, competitive differentiation, and market position.

“We appreciate the recognition of our SuiteCX product by Quadrant Knowledge Solutions,” said Valerie Peck, Managing Director at SuiteCX by QuestionPro. “Now more than ever companies need to understand and constantly improve the customer experience, and SuiteCX offers a powerful set of capabilities designed to help them do just that.”

According to Nikhilesh Naik, Analyst, at Quadrant Knowledge Solutions, “SuiteCX by QuestionPro provides a wide range of mapping visualization templates, facilitates rich persona creation, and offers innovative UI capabilities to deliver sophisticated customer journey mapping. The company’s CJM software empowers its users to formulate decisions to improve interactions, create persona-based maps, perform data-driven tracking, measure the impact of customer interactions, and visualize the implemented customer experience strategies.”

With Suite CX, practitioners are able to develop a rich set of persona/segmentation data about the customer, listen to the voice of the customer, visually describe the interaction points, and make decisions about how to improve the interaction. There are over 20 different mapping visualization templates available. SuiteCX enables users to use words, iconography, and images to create each persona-based map. From high-level overviews of customer lifecycle stages to granular inspections of processes and interactions: The maps are alive with customer data, including sources from:

  • Interaction metrics (e.g., NPS, CSAT)
  • Big data analytics/ segmentation data
  • Operational data to measure CX performance over time.

“The platform leverages AI-infused technology for identifying touchpoints & displaying a range of emotions, offers a range of capabilities & consultative assistance for testing, and facilitates seamless integration through RESTful APIs. Owing to these factors, as well as comprehensive CJM capabilities, the ability to cater to a variety of industry-specific use cases, and a strong vision and roadmap, SuiteCX by QuestionPro has reaffirmed its leadership position in the SPARK Matrix: Customer Journey Mapping, Q2, 2023,” Nikhilesh added.

Additional Resources:

About QuestionPro
Founded in 2006, QuestionPro is a global provider of online survey and research services that help companies make better decisions through data. Our fully integrated online platform includes surveys, research & insights, customer experience (CX) and workforce/employee experience software. We additionally offer polling, journey mapping, employee 360s, and data visualization. Our clientele ranges from small businesses to Fortune 100 companies, who rely on us for insights about customers, employees, and the marketplace. With offices in the US, Mexico, Canada, Europe, Japan, the United Arab Emirates and India, our customers have 24/7 access to highly trained support specialists and engineers. More information is available at www.questionpro.com.

Media Contacts:

John Williams, Scoville PR for QuestionPro
[email protected]
+1-206-660-5503

About Quadrant Knowledge Solutions

Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients as strategic knowledge partners in achieving business transformation goals with Strategic Business and Growth Advisory Services. Quadrant’s research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments.

For more available research, visit: https://quadrant-solutions.com/market-research/ 

Contact: 

Mr Ajinkya Ingle 
Quadrant Knowledge Solutions 
Regus Business Centre 35 Village Road, Suite 100,  
Middleton Massachusetts 01949
United States of America

Email: [email protected] 
Phone: (+1) 978-605-1066 
Visit Our Website: https://quadrant-solutions.com
Content Source:  https://quadrant-solutions.com/suitecx-by-questionpro-positioned-as-the-leader-in-the-spark-matrix-for-customer-journey-mapping-q2-2023-by-quadrant-knowledge-solutions/
Connect with us on LinkedIn- https://www.linkedin.com/company/quadrant-knowledge-solutions/  

Logo: https://mma.prnewswire.com/media/746706/Quadrant_Knowledge_Solutions_Logo.jpg

 

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Blockchain

FBI warning against crypto money transmitters ‘appears’ to be aimed at mixers

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A recent warning from the FBI regarding a crypto money transmitter seems to be aimed at the Samourai Wallet. This development highlights the increasing scrutiny and regulatory challenges faced by privacy-focused cryptocurrency wallets and services.

The FBI warning raises concerns about the use of certain cryptocurrency wallets that prioritize user privacy and anonymity, potentially enabling illicit activities such as money laundering and terrorist financing. While the warning does not explicitly name any specific wallet or service, the language used suggests that the Samourai Wallet may be the target of the advisory.

Samourai Wallet is known for its focus on privacy and security features, including coin mixing and stealth addresses, which aim to enhance user privacy and protect against surveillance and tracking. However, these features have drawn the attention of law enforcement agencies and regulators, who are increasingly concerned about their potential misuse by criminals.

The FBI warning underscores the challenges faced by privacy-focused cryptocurrency wallets in navigating regulatory compliance and law enforcement scrutiny. While these wallets aim to empower users with greater control over their financial privacy, they must also address regulatory requirements and law enforcement concerns to avoid legal and reputational risks.

As the cryptocurrency industry continues to evolve, privacy-focused wallets like Samourai Wallet will need to strike a balance between privacy and compliance, ensuring that they can provide robust privacy features while also addressing regulatory concerns and maintaining transparency with authorities. This delicate balance is essential to foster trust and confidence among users and regulators alike, ultimately enabling the continued growth and adoption of privacy-enhancing technologies in the cryptocurrency space.

Source: cointelegraph.com

The post FBI warning against crypto money transmitters ‘appears’ to be aimed at mixers appeared first on HIPTHER Alerts.

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Pantera Capital Plans to Raise $1 Billion for New Fund Offering Exposure to Crypto Assets

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Pantera Capital is reportedly planning to raise $1 billion for a new fund that offers exposure to various crypto assets, as reported by Blockchain.News. This ambitious fundraising initiative underscores Pantera’s continued confidence in the potential of the cryptocurrency market and its commitment to providing investors with diversified investment opportunities in the digital asset space.

The new fund from Pantera Capital aims to capitalize on the growing demand for exposure to cryptocurrencies and blockchain-based assets among institutional and retail investors. By offering a comprehensive portfolio of crypto assets, the fund seeks to provide investors with access to a wide range of investment opportunities, spanning cryptocurrencies, tokens, and other digital assets.

Pantera’s decision to raise $1 billion for the new fund reflects its optimistic outlook on the long-term growth prospects of the cryptocurrency market. With increasing mainstream adoption and institutional interest in cryptocurrencies, Pantera sees significant potential for value creation and capital appreciation in the digital asset space.

As one of the leading blockchain-focused investment firms, Pantera Capital is well-positioned to attract capital from investors seeking exposure to the cryptocurrency market. The firm’s track record of successful investments and its experienced team of investment professionals are likely to bolster investor confidence and support for the new fund.

Pantera Capital’s plans to raise $1 billion for its new fund underscore its commitment to driving innovation and growth in the cryptocurrency market. As the fund attracts capital and deploys it into promising investment opportunities, it is poised to play a key role in shaping the future of the digital asset ecosystem.

Source: blockchain.news

The post Pantera Capital Plans to Raise $1 Billion for New Fund Offering Exposure to Crypto Assets appeared first on HIPTHER Alerts.

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Blockchain

Existing Blockchains Can’t Adopt Post-Quantum Cryptography Without Significant User Impact, Says Johann Polecsak

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Johann Polecsak argues that existing blockchains face significant challenges in adopting post-quantum cryptography without causing substantial disruption to users. This assessment highlights the complex and multifaceted nature of transitioning to new cryptographic standards in blockchain networks.

Post-quantum cryptography refers to cryptographic algorithms that are resistant to attacks from quantum computers, which have the potential to break traditional cryptographic schemes. While post-quantum cryptography offers enhanced security, implementing it in existing blockchain networks poses technical, operational, and usability challenges.

Polecsak suggests that transitioning to post-quantum cryptography could require significant changes to blockchain protocols, consensus mechanisms, and user interfaces. These changes may disrupt existing workflows, require modifications to software and hardware infrastructure, and necessitate coordination among network participants.

Furthermore, Polecsak emphasizes the importance of ensuring backward compatibility and interoperability during the transition to post-quantum cryptography. This is crucial to prevent fragmentation of the blockchain ecosystem and maintain continuity for users and applications.

Polecsak’s assessment underscores the complexities and trade-offs involved in adopting post-quantum cryptography in existing blockchain networks. While the transition promises improved security against quantum threats, it requires careful planning, coordination, and investment to minimize disruption and ensure a smooth transition for users and stakeholders. As the field of post-quantum cryptography continues to evolve, blockchain projects will need to carefully evaluate their options and strategies for implementing these new cryptographic standards.

Source: news.bitcoin.com

The post Existing Blockchains Can’t Adopt Post-Quantum Cryptography Without Significant User Impact, Says Johann Polecsak appeared first on HIPTHER Alerts.

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