Blockchain Press Releases
Contact Center Software Market to be Worth $149.58 Billion by 2030: Grand View Research, Inc.
SAN FRANCISCO, July 10, 2023 /PRNewswire/ — The global contact center software market size is expected to reach USD 149.58 billion by 2030, expanding at a CAGR of 23.9% from 2023 to 2030, according to a new report by Grand View Research, Inc. The contact center software market encompasses software and services used by organizations to streamline business processes and enhance customer interactions. It involves real-time call monitoring, agent assignment, and centralized reporting for improved efficiency. Contact center software plays a crucial role in facilitating effective communication between contact center workers and clients, leading to enhanced productivity.
Key Industry Insights & Findings from the report:
- The customer collaboration segment is expected to witness significant growth over the forecast period. Customer collaboration solutions are widely used by businesses to streamline communication between customers and relevant departments. Customer collaboration tools are instant, effective, and convenient to use and can potentially simplify two-way interaction. Businesses are adopting customer collaboration solutions to quickly track, receive, and resolve customer support queries.
- The managed services segment is expected to witness significant growth over the forecast period. Managed services help in managing business infrastructure and application platforms. These services can particularly help the customer service team in quickly identifying faults, isolating the root cause of infrastructure outages, and subsequently, working more reliably and efficiently. Businesses opt for managed services to effectively manage their complex IT infrastructure.
- The growing expenses being incurred on on-premise systems amid a highly competitive business environment are prompting businesses to switch to cloud-based solutions. Cloud-based contact center solutions can effectively handle all outbound and inbound communications while offering an all-inclusive suite of applications and tools that can allow businesses to deliver efficient customer service across multiple channels, including SMS, email, voice, and social media.
- The increasing adoption of emerging technologies by large enterprises to automate repetitive tasks and improve operational efficiency is driving the demand for contact center solutions in large enterprises. As organizations strive to enhance productivity and streamline their customer service operations, the need for advanced contact center solutions is projected to grow significantly.
- Consumer goods and retail businesses are focusing on strengthening their multichannel interactions with employees and customers. The rising popularity of online shopping is further driving the need for continuous customer service facilities, which in turn, is expected to propel the adoption of contact center solutions by the incumbents of the consumer goods & retail industry.
- Asia Pacific is anticipated to emerge as the fastest-growing regional market owing to a broader customer base and the presence of a substantial number of small and medium enterprises in the region. Intensifying competition between the local and international companies is also expected to propel the adoption of contact center solutions.
Read 120 page market research report, “Contact Center Software Market Size, Share & Trends Analysis Report By Solution, By Service, By Deployment (Hosted, On-premise), By Enterprise Size, By End-use (BFSI, Government, Healthcare, IT & Telecom), By Region, And Segment Forecasts, 2023 – 2030“, published by Grand View Research.
Contact Center Software Market Growth & Trends
The strong emphasis businesses are putting on leveraging the advances in the latest technologies and integrating Artificial Intelligence (AI) and machine learning into their business processes is expected to drive the market further. For instance, in May 2023, Anthropic, an AI safety and research company, and Zoom, a video communication platform provider, established a partnership where Anthropic’s generative AI model would be integrated into Zoom’s Contact Center portfolio. As part of this collaboration, Zoom also made an investment in Anthropic, although specific details regarding the amount and terms of the investment were not disclosed.
The adoption of advanced technologies such as cloud-based solutions and AI has emerged as a key driver for the contact center software market. Cloud-based solutions offer scalability, flexibility, and cost-effectiveness, allowing organizations to easily manage and scale their contact center operations. AI-powered features like chatbots, natural language processing, and sentiment analysis enhance customer interactions by providing personalized and efficient support. These technologies not only improve customer satisfaction but also contribute to operational efficiency, enabling contact centers to handle a higher volume of inquiries and optimize agent productivity.
The COVID-19 pandemic has had a significant positive impact on the contact center software market. With the sudden shift towards remote work and the need for virtual customer service solutions, organizations across various industries have turned to contact center software to ensure uninterrupted customer support. The pandemic has highlighted the importance of robust and flexible contact center solutions that can be accessed remotely. As a result, businesses have invested heavily in contact center software to enable their agents to work from home and continue providing seamless customer service.
Contact Center Software Market Report Scope
|
Report Attribute |
Details |
|
Market size value in 2023 |
USD 33.38 billion |
|
Revenue forecast in 2030 |
USD 149.58 billion |
|
Growth rate |
CAGR of 23.9% from 2023 to 2030 |
|
Base year of estimation |
2022 |
|
Historical data |
2017 – 2021 |
|
Forecast period |
2023 – 2030 |
Contact Center Software Market Segmentation
Grand View Research has segmented the global contact center software market on the basis of solution, service, deployment, enterprise size, end-use, and region:
Contact Center Software Market – Solution Outlook (Revenue, USD Billion, 2017 – 2030)
- Automatic Call Distribution (ACD)
- Call Recording
- Computer Telephony Integration (CTI)
- Customer Collaboration
- Dialer
- Interactive Voice Responses (IVR)
- Reporting & Analytics
- Workforce Optimization
- Others
Contact Center Software Market – Service Outlook (Revenue, USD Billion, 2017 – 2030)
- Integration & Deployment
- Support & Maintenance
- Training & Consulting
- Managed Services
Contact Center Software Market – Deployment Outlook (Revenue, USD Billion, 2017 – 2030)
- Hosted
- On-premise
Contact Center Software Market – Enterprise Size Outlook (Revenue, USD Billion, 2017 – 2030)
- Large Enterprise
- Small & Medium Enterprise
Contact Center Software Market – End-use Outlook (Revenue, USD Billion, 2017 – 2030)
- BFSI
- Consumer Goods & Retail
- Government
- Healthcare
- IT & Telecom
- Traveling & Hospitality
- Others
Contact Center Software Market – Regional Outlook (Revenue, USD Billion, 2017 – 2030)
- North America
- U.S.
- Canada
- Europe
- Germany
- U.K.
- Spain
- France
- Asia Pacific
- China
- India
- Japan
- South Korea
- Australia
- Latin America
- Brazil
- Mexico
- Middle East & Africa
- Kingdom of Saudi Arabia (KSA)
- UAE
- South Africa
List of Key Players in the Contact Center Software Market
- 8X8, Inc.
- ALE International
- Altivon
- Amazon Web Services, Inc.
- Ameyo
- Amtelco
- Aspect Software
- Avaya Inc.
- Avoxi
- Cisco Systems, Inc.
- Enghouse Interactive Inc.
- Exotel Techcom Pvt. Ltd.
- Five9, Inc.
- Genesys
- Microsoft Corporation
- NEC Corporation
- SAP SE
- Spok, Inc.
- Talkdesk, Inc.
- Twilio Inc.
- UiPath
- Unify Inc.
- VCC Live
Check out more related studies published by Grand View Research:
- Contact Center As A Service (CCaaS) Market – The global contact center as a service market size is expected to reach USD 17.12 billion by 2030, registering a CAGR of 19.1% from 2023 to 2030, according to a new report by Grand View Research, Inc. The market growth can be attributed to the rising adoption of cloud-based contact center services by enterprises to offer better flexibility and customer convenience. Many organizations are adopting Business Intelligence (BI) technology, as it provides them with a holistic view of agent performance and helps measure how they are achieving organizational goals.
- Contact Center Analytics Market – The global contact center analytics market size is expected to reach USD 5.75 billion by 2030, expanding at a CAGR of 19.3% over the forecast period, according to a new report by Grand View Research, Inc. The growing need among contact center companies to track and measure business performance at each level is expected to drive market growth. Contact center analytics also enables companies to reduce overhead and operational expenses. The funding raised by contact center service providers is also expected to drive market growth. For instance, in May 2021, ASAPP, Inc., an Artificial Intelligence (AI) research-driven customer experience company, announced that it raised USD 120 million. The company would use this funding to expand its portfolio and market reach.
- BFSI Contact Center Analytics Market – The global BFSI contact center analytics market size is expected to reach USD 842.5 million by 2028, registering at a CAGR of 16.3% from 2021 to 2028, according to a new report by Grand View Research, Inc. The BFSI sector increasingly demands contact center analytic solutions to analyze customer data and improve customer experience. The increasing efforts of BFSI firms to improve their operational performance and address customer requirements is also one of the major factors driving the market growth.
Browse through Grand View Research’s Next Generation Technologies Research Reports.
About Grand View Research
Grand View Research, U.S.-based market research and consulting company, provides syndicated as well as customized research reports and consulting services. Registered in California and headquartered in San Francisco, the company comprises over 425 analysts and consultants, adding more than 1200 market research reports to its vast database each year. These reports offer in-depth analysis on 46 industries across 25 major countries worldwide. With the help of an interactive market intelligence platform, Grand View Research Helps Fortune 500 companies and renowned academic institutes understand the global and regional business environment and gauge the opportunities that lie ahead.
Contact:
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Corporate Sales Specialist, USA
Grand View Research, Inc.
Phone: 1-415-349-0058
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DUBAI, UAE, Jan. 23, 2025 /PRNewswire/ — Bybit, the world’s second-largest cryptocurrency exchange by trading volume, is excited to share a new milestone in user adoption of the crypto-friendly Bybit Card, now serving over 1 million card holders worldwide. Announcing over 100,000 USDT in rewards through a variety of fun challenges, the Bybit Card has officially kicked off the celebration to welcome new users and thank existing customers.
In less than a year, the Bybit Card has gone from zero to over a million global users, winning hearts and swipes with its seamless integration into the global Mastercard network, user-friendliness, and commitment to making crypto an everyday choice. As crypto adoption continues to rise, more and more users are seeking ways to spend their crypto, and the Bybit Card offers an intuitive solution with simple off-ramp features, attractive perks and cashbacks, and competitive APRs on eligible crypto balances.
To show appreciation for its growing global community, Bybit is offering exciting giveaways in an inclusive celebration from Jan. 23 to Feb 23, 2025. Here’s what’s up for grabs for applicants and users who register for the event:
- Welcome Perk: Successful applicants will receive a virtual gift box along with the virtual card, each containing a small token of thanks in USDT, DOGE, SOL, and other sought-after tokens. Gifts are distributed on a first-come, first serve basis.
- More Sharing, More Winning: Bybit’s regular referral program offers 20 USDT for every successful referral, and new users receive 10 USDT. During this special event, the top referrer will take home a grand prize of 15,000 USDT from the 100,000 USDT prize pool.
- Up to 5% Cashback: Users will get to select one cashback category of their choice and enjoy up to 50 USDT or 5% cashback throughout the event, with VIP users given two categories to diversify their rewards.
“This milestone reflects the growing adoption of crypto payment solutions and our users’ trust in Bybit’s services. We are proud of this incredible achievement thanks to the amazing global crypto community.” said Joan Han, Sales and Marketing Director at Bybit. “We will continue on our mission to spread the love for crypto and support our users as they make memories with the Bybit Card.”
Starting the new year a million strong, the Bybit Card is dedicated to refining crypto-friendly payment solutions for everyday use, enriching the traditional payment system by weaving in crypto options, one transaction at a time.
Registration is required for the event. Terms and conditions apply: Bybit Card – One-Million Celebration
#Bybit / #TheCryptoArk / #TheBybitCard
About Bybit
Bybit is the world’s second-largest cryptocurrency exchange by trading volume, serving a global community of over 60 million users. Founded in 2018, Bybit is redefining openness in the decentralized world by creating a simpler, open and equal ecosystem for everyone. With a strong focus on Web3, Bybit partners strategically with leading blockchain protocols to provide robust infrastructure and drive on-chain innovation. Renowned for its secure custody, diverse marketplaces, intuitive user experience, and advanced blockchain tools, Bybit bridges the gap between TradFi and DeFi, empowering builders, creators, and enthusiasts to unlock the full potential of Web3. Discover the future of decentralized finance at Bybit.com.
For more details about Bybit, please visit Bybit Press
For media inquiries, please contact: [email protected]
For updates, please follow: Bybit’s Communities and Social Media
Discord | Facebook | Instagram | LinkedIn | Reddit | Telegram | TikTok | X | Youtube
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Blockchain Press Releases
JuCoin COO Nicolas Speaks on Why $JU is the Most Promising Ecosystem Token in Crypto
SINGAPORE, Jan. 23, 2025 /PRNewswire/ — What makes $JU stand out in the competitive world of crypto tokens? In an exclusive interview with Nicolas, the COO of JuCoin, we uncover the strategic vision driving this game-changing token. As the cornerstone of JuCoin’s ecosystem, $JU is poised to transform user experiences and solidify its place as the most promising ecosystem token in the crypto space today.
Interviewer: Nicolas, thank you for joining us today. JuCoin has been making waves in the blockchain space, and $JU is already generating significant buzz ahead of its launch. With so much anticipation, what sets $JU apart and positions it as the most promising ecosystem token in the market right now?
Nicolas: Absolutely, and thank you for having me. We’ve always envisioned $JU as more than just another platform token—it’s the core of JuCoin’s entire ecosystem. What sets $JU apart is its deep integration across all facets of JuCoin’s ecosystem.
First, $JU offers unparalleled versatility. It powers token launches, provides transaction fee discounts, facilitates governance, enables staking, and rewards active participants. Additionally, $JU is a gateway to accessing JuCoin’s high-quality ecosystem projects.
Unlike many tokens that serve a single purpose, $JU seamlessly bridges the gap between being a utility token for users and a valuable asset for ecosystem projects. This multifaceted role ensures that $JU isn’t just a token—it’s the lifeblood of JuCoin’s innovation. We’re confident this level of integration and utility will set $JU apart in the competitive crypto space.
Interviewer: With so many platform tokens in the market, what makes $JU stand out, and why do you think it will succeed in the long run?
Nicolas: What truly makes $JU stand out is its unique position within JuCoin’s ecosystem. Unlike many purely transactional tokens, $JU is designed to be a central utility token that fosters long-term value creation. It’s not just about holding a token—it’s about actively participating in the entire JuCoin ecosystem and unlocking exclusive benefits.
In addition, $JU serves as the native token of JuChain, the blockchain infrastructure we are building to empower the decentralized ecosystem of the JuChain network. This means $JU will have a dual role: fueling the innovation within JuChain’s decentralized framework while continuing to serve as the core asset in the JuCoin exchange. Here, it gives users privileges like transaction fee discounts, governance rights, staking opportunities, and access to high-quality projects.
Over time, this multi-functional design positions $JU as a true ecosystem token — one that bridges transactional utility, long-term rewards, and governance, ensuring its relevance and success for years to come.
Interviewer: Looking ahead, how does JuCoin envision $JU in the context of its 2025 strategy? What role do you see it playing as the platform grows?
Nicolas: By 2025, JuCoin aims to become a global leader in both crypto trading and blockchain development, with $JU positioned at the heart of this transformation. A major part of our strategy is the development of JuChain, an integrated blockchain infrastructure that will support the next generation of decentralized applications, tool innovation, and infrastructure development. As the gas token of this ecosystem, $JU will fuel its growth.
Additionally, our launchpad will play a critical role in onboarding high-potential projects, and $JU will be the key to gaining early access to these token launches. Beyond that, $JU will integrate deeply into our governance structure, enabling holders to vote on important decisions and directly influence the direction of the ecosystem.
In essence, $JU is designed to power the entire JuCoin ecosystem—from blockchain infrastructure to decentralized applications and token launches. It serves as the unifying medium, aligning all stakeholders and creating new opportunities for everyone involved. We firmly believe it will be the cornerstone of our success and innovation moving forward.
Interviewer: Finally, for those who are looking to get involved in $JU and JuCoin, what message do you have for them?
Nicolas: $JU is an opportunity to actively shape the future of the crypto ecosystem. Whether you’re a trader or a project developer, $JU offers a unique chance to participate in something much larger than just a token—it’s about becoming part of an innovative, growing platform.
As JuCoin continues to expand and build its ecosystem, $JU holders will be positioned to benefit from everything the platform has to offer. If you believe in the future of blockchain and want to be part of a dynamic ecosystem, $JU is the token to watch.
For crypto enthusiasts, we encourage you to follow us on our social media channels as we prepare to launch $JU and the JuCoin launchpad in the near future. Stay tuned—it’s just the beginning of an exciting journey.
Follow Twitter: https://x.com/JuCoinex
Join Telegram: https://t.me/jucoinex
Visit the website: www.jucoin.com
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DUBAI, UAE, Jan. 23, 2025 /PRNewswire/ — Bybit, the world’s second-largest cryptocurrency exchange by trading volume, officially marks the 3rd anniversary of its P2P platform with a celebration of user achievements. The Grand Finale campaign runs through Feb. 2025, featuring a 100,000 USDT prize pool.
This final reward phase caps off Bybit P2P’s series of festive giveaways that began in late 2024. The platform achieved major milestones in 2024, reaching a single-day record of 400,000 active users and a daily trading volume peak of $130 million, demonstrating its growing appeal among P2P traders globally.
From now to Feb. 28, 2025, Bybit P2P users stand to get to make the most out of their trades and share their achievements for rewards in two events:
- Trade to Enter the Lucky Draw: Users may sign up for the event, complete simple tasks to qualify for Lucky Draw Tickets. Prizes include Apple products and bonuses in airdrops. First-time depositors will also receive a 10 USDT P2P coupon for the first deposit of 20 USDT.
- Spread the Joy for More Rewards: Bybit P2P is honoring individual members of the community by introducing the personalized Bybit Annual Report, generated upon request by users. Each Bybit Annual Report showcases the user’s 2024 achievements and performance on Bybit P2P. Eligible users can win from a 10,000 USDT prize pool by sharing their report with the hashtag #BybitP2PTrading and completing a reward redemption form.
“We are bringing the celebrations home with a focus back on our customers,” said Joan Han, Sales and Marketing Director at Bybit. “The rewards and recognition are dedicated to each one of our Bybit P2P users, and we hope to share in a moment of reflection of their trading journey and successes in the past year.”
Bybit P2P is committed to delivering personalized rewards that cater to the unique needs of different user segments. From now to Feb. 11, 2025, the Bybit P2P Peer Spin Carnival is offering a 20,000 USDT prize pool exclusively for select markets in South Asia. This limited-time campaign runs in parallel to the Bybit P2P 3rd anniversary celebrations, where eligible users can win prizes ranging from popular memecoins to 0.001 BTC by simply registering, completing simple tasks, and participating in the lucky draw.
P2P trading helps democratize finance by allowing users to buy and sell cryptocurrencies directly with each other, and on Bybit P2P, using their preferred local payment methods with access to Bybit’s 24/7 user support. Through Bybit’s P2P platform, users from diverse economic backgrounds can participate in the digital economy with minimum intermediaries. Bybit P2P’s user-friendly interface and comprehensive features and offerings continue to serve a thriving global community, making digital assets more accessible to everyone.
Registration is required, and terms and conditions apply: The Grand Finale: Bybit P2P 3rd Anniversary Celebration.
#Bybit / #TheCryptoArk / #BybitP2P
About Bybit
Bybit is the world’s second-largest cryptocurrency exchange by trading volume, serving a global community of over 60 million users. Founded in 2018, Bybit is redefining openness in the decentralized world by creating a simpler, open and equal ecosystem for everyone. With a strong focus on Web3, Bybit partners strategically with leading blockchain protocols to provide robust infrastructure and drive on-chain innovation. Renowned for its secure custody, diverse marketplaces, intuitive user experience, and advanced blockchain tools, Bybit bridges the gap between TradFi and DeFi, empowering builders, creators, and enthusiasts to unlock the full potential of Web3. Discover the future of decentralized finance at Bybit.com.
For more details about Bybit, please visit Bybit Press
For media inquiries, please contact: [email protected]
For updates, please follow: Bybit’s Communities and Social Media
Discord | Facebook | Instagram | LinkedIn | Reddit | Telegram | TikTok | X | Youtube
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