Symphony SummitAI has introduced the latest version of its flagship product suite, SummitAI Alps. This release includes enhanced AI capabilities and other new innovative features to deliver intelligent, round-the-clock service desk functionality while reducing cost and complexity.
The new features in the SummitAI Alps ITIL-certified modular suite are designed to help customers in Malaysia, Thailand, the Philippines, Singapore and Hong Kong unleash productivity, accelerate business outcomes and deliver up to 45% improvement in total cost of ownership (TCO).
- AI-driven digital agent CINDE for end users: SummitAI’s digital agent CINDE interacts with business users using natural language through webchat, Microsoft Teams, Slack and Jabber. CINDE understands the context in which a user’s intent is expressed and uses machine reasoning to determine the next best course of action.
- AI-driven automation: CINDE resolves up to 30% of repetitive and manual tasks instantly using AI-driven automation. For tasks CINDE is unable to resolve, tickets are filed for resolution by live agents. Status reports and follow ups are provided.
- Service desk intelligence: CINDE helps categorize and prioritize tickets, and assigns them automatically to workgroups and agents based on learnings from past ticket and agent behavior data.
- Enhanced UX/UI: SummitAI Alps includes a new UX/UI and several new dashboards for CIOs, IT leaders and analysts.
Dr. Akhil Sahai, chief product officer, Symphony SummitAI, said: “SummitAI Alps uses AI to transform the way users interact with IT services. By freeing IT administrators, operations and service desk staff from repetitive and manual tasks and by providing intelligent insights and assistance, SummitAI Alps optimizes IT management to deliver enhanced operational efficiency and user experience.”
Mohamad Sabir Mohamad Sabri, group managing director, Dataprep Holdings Bhd, said:
“Solsis and Symphony SummitAI share a passion and commitment to deliver a high-end customer experience. As we explored solutions that best fit the needs of our end-users, Symphony SummitAI met and exceeded our expectations. We are delighted to be a part of Symphony SummitAI’s partner program and see opportunities to accelerate joint customer success with the SummitAI IT Service Management suite.”
SOURCE Symphony SummitAI