Intouch Insight Ltd. (“Intouch”) (TSXV: INX) (OTCQB: INXSF) today announced that it has signed a two-year agreement with St-Hubert BBQ Ltd. to provide its customer experience management software, LiaCXTM. The agreement is for two years and will renew on an annual basis until terminated by either party.
St-Hubert is part of Recipe Unlimited Corporation (formerly Cara Operations Limited). St-Hubert currently operates 124 restaurants in Canada and is known for its famous roasted chicken served since 1951. The restaurant chain will use LiaCX to collect and combine real-time customer feedback, contextual data, and operational data. The LiaCX platform will provide St-Hubert with a deep understanding of customer experience (CX) at every location and empower teams across the organization to take effective, measurable actions to drive ongoing CX improvements.
“Excellent customer experience is crucial to me and all the franchisees of our restaurants. We were looking for ways to take our customer experience data collection and analysis to another level,” said Richard Scofield, President of St-Hubert BBQ. “The Intouch product is user friendly and includes forward-thinking elements such as artificial intelligence and predictive analytics that we felt would best support our commitment to customer satisfaction, employee engagement, and superior results. When we considered the product’s strength, competitive pricing, and the company’s long history of customer service, we felt that Intouch was the right decision.”
“We are absolutely thrilled to have been chosen to partner with such a strong and iconic brand in Québec as they continue to measure and improve their customer experience. We are confident that by combining our patent-pending Action CampaignTM technology with our automated collection and analysis of customer feedback and contextual data, we will be able to provide tremendous value to St-Hubert,” said Cameron Watt, President & Chief Executive Officer, Intouch Insight. “We are excited about how progressive the management at St-Hubert is about leveraging technology to deliver better experiences, and we anticipate that this partnership will continue to flourish as we work together more closely. We are looking forward to discussing some of the more cutting-edge applications of LiaCX such as Internet of Things sensors,” said Watt.
SOURCE Intouch Insight Ltd.