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Almawave (a subsidiary of the AlmavivA Group) Recognized by Frost & Sullivan for its Customer Experience Management Solutions

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Based on its recent analysis of the European customer management BPO market, Frost & Sullivan recognises Almawave, a subsidiary of the AlmavivA Group, with the 2019 Enabling Technology Leadership Award in Europe.

While the AlmavivA Group offers a comprehensive set of IT services that embrace complex systems and emerging technologies (the Internet of Things, blockchain, artificial intelligence, and cyber security), Frost & Sullivan notes that Almawave’s modular, people-centered technology platform deserves particular recognition.

Almawave’s natural language conversational solution improves the Customer Experience (CX) in 30 languages through the use of machine and deep learning. In the context of quality monitoring (QM), Almawave technology can analyze 100% of a conversation or pieces of a conversation with a high degree of accuracy. And the company’s robotic process automation (RPA) capabilities can be implemented on the agent desktop in order to help simplify agent interactions. Almawave’s rules-based approach augments business analysis, helping clients solve an array of contact center challenges.

“Almawave leverages technology to push for the transformation of Customer Experience Management while enhancing IT services and solutions,” said Frost & Sullivan analyst Stephen Loynd. “While the AlmavivA Group is already a prominent brand across both Europe and Latin America, Almawave’s profile continues to grow.”

Almawave also offers intelligence and engagement solutions that seek to improve the effectiveness of public services, starting with the voice of the citizen. Its Smart City Control Platform is based on proprietary technology that meets the needs of citizens and institutions alike, via connected devices and Big Data. It’s a set of public administration solutions encompassing healthcare, info-mobility, and tourism.

Almawave’s unique approach to technological innovation includes collaboration with universities, scientific partners, and research institutes, enabling the transfer of ideas from academic research to the practical application of those ideas to industry. Almawave’s work with FBK, a leading European research organization, is evolving rapidly and extends over different areas of artificial intelligence applied to the understanding of interactions of written and spoken natural language. Meanwhile, collaboration with Italy’s University of Trento focuses on advanced research aspects of both ‘human-to-human’ and ‘human-to-machine’ dialog management. Almawave is also a partner of the Data Science Industrial Liaison Program of the La Sapienza University of Rome and is involved in several European research projects in the same fields.

“While Almawave develops its own artificial intelligence (AI) capabilities, the company also partners with larger tech giants when appropriate,” added Loynd. “Its partnership with Microsoft Azure is an excellent example, a case where combined strengths result in creative solutions for clients.”

Each year, Frost & Sullivan presents this award to a company that has developed a pioneering technology that not only enhances current products, but also enables the development of new products and applications. The award recognizes the high market acceptance potential of the recipient’s technology.

Frost & Sullivan Best Practices awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.

 

SOURCE Frost & Sullivan

Blockchain

Alpha Transform Holdings Releases March Report on ASC AI Index

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Blockchain

Elizabeth Warren Urges Treasury Secretary Yellen to Implement Strong AML/CFT Measures for Stablecoins

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In a recent communication directed to Treasury Secretary Janet Yellen, US Senator Elizabeth Warren has strongly advocated for the incorporation of robust Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT) measures specifically tailored for stablecoins. Senator Warren’s correspondence underscores the critical importance of adopting the full array of AML tools outlined by the Treasury Department in a prior November 2023 communication to Congress.

Senator Warren has underscored the burgeoning threat posed by cryptocurrencies, particularly stablecoins, to national security. She has specifically drawn attention to instances where entities like Iran and Hamas have turned to cryptocurrencies as a means to raise funds and support terrorist activities. To effectively address this evolving threat landscape, Senator Warren asserts that any forthcoming crypto legislation must encompass comprehensive AML/CFT authorities as requested by the Treasury Department.

Moreover, Senator Warren has made reference to the testimony provided by Deputy Secretary Adewale O. ‘Wally’ Adeyemo before the Senate Committee on Banking, Housing, and Urban Affairs. In this testimony, Adeyemo emphasized the critical need for additional AML authorities to combat the growing menace posed by cryptocurrencies. Senator Warren has pointed out that the exclusion of crucial actors within the digital asset ecosystem, such as miners and validators, from AML/CFT requirements could potentially enable nefarious actors to exploit the increased crypto trading facilitated by stablecoin legislation.

Senator Warren’s steadfast stance on the regulation and oversight of cryptocurrencies is aligned with her prior efforts aimed at curbing illicit activities and safeguarding consumers, the financial system, and national security interests. She has persistently advocated for the closure of loopholes in AML regulations that allow sanctioned entities like Iran to derive revenue through crypto transactions. Furthermore, Senator Warren has consistently voiced concerns regarding the exploitation of cryptocurrencies in terrorist financing schemes and has called for the implementation of stronger regulatory frameworks to protect both consumers and national security interests within the realm of stablecoin-related legislation.

Source: blockchain.news

The post Elizabeth Warren Urges Treasury Secretary Yellen to Implement Strong AML/CFT Measures for Stablecoins appeared first on HIPTHER Alerts.

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Binance Launches Megadrop: A Token Launch Platform with Airdrops and Web3 Quests

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Binance has rolled out Binance Megadrop, a novel token launch platform that blends airdrops with Web3 quests. This platform enables users to engage in BNB Locked Products subscriptions and complete tasks within their Web3 Wallet to earn early rewards from chosen Web3 projects, even before their tokens hit the Binance Exchange.

The inaugural project featured on Binance Megadrop is BounceBit (BB), a BTC restaking chain. Here are the token specifics for BounceBit: Max Token Supply: 2,100,000,000 BB, Megadrop Token Rewards: 168,000,000 BB (8% of max token supply), Initial Circulating Supply: 409,500,000 BB (19.5% of max token supply).

To kickstart their journey with Binance Megadrop, users must log into their Binance account and ensure they possess an active Binance Web3 Wallet. From there, they can subscribe to BNB Locked Products and/or fulfill Web3 Quests to accumulate scores. These scores dictate the rewards received through the Megadrop program.

The scoring mechanism for Megadrop relies on the Locked BNB Score, determined by the quantity of BNB subscribed and the subscription period’s duration. Users also earn a Web3 Quest Bonus and a Web3 Quest Multiplier upon completion of designated Web3 Quests. The total score is computed by applying the Web3 Quest Multiplier to the Locked BNB Score and adding the Web3 Quest Bonus.

Importantly, only wallets created within the Binance Web3 Wallet and not external wallets will count towards Megadrop participation. Megadrop rewards will be airdropped to users’ Binance Spot Wallets.

Users must undergo identity verification and maintain at least one active Binance Web3 Wallet to qualify for Megadrop rewards. Additionally, certain jurisdiction-based eligibility criteria apply. Users from Australia, Canada, Cuba, Crimea Region, Hong Kong, Iran, Japan, New Zealand, Netherlands, North Korea, Russia, Singapore, Syria, United Kingdom, United States of America, and its territories are presently ineligible to participate in BB Megadrop.

Binance Megadrop is aimed at offering users an interactive and rewarding experience within the crypto realm. Further details regarding the Megadrop amount, Web3 Quests, and the comprehensive listing plan will be disclosed separately.

Source: blockchain.news

The post Binance Launches Megadrop: A Token Launch Platform with Airdrops and Web3 Quests appeared first on HIPTHER Alerts.

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