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Vention announces worldwide on-demand remote support through its 3rd generation pendant technology

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MONTREAL, June 26, 2023 /PRNewswire/ — Vention, the company behind the cloud-based Manufacturing Automation Platform (MAP), announced today the release of its Remote Support program to European customers, allowing them to receive on-demand, high-priority automation and deployment support from Vention’s Customer Success Team. With the extension of its offering, Vention European customers can now receive services starting as early as 9AM CET/3AM ET and continuing until 11PM CET/5PM ET.

This new release is accessible through Vention’s 3rd generation pendant technology, which features a double built-in camera, voice streaming, HMI screen sharing, Wi-Fi connectivity, and a powerful 13 inches touchscreen display to make remote support simple and enjoyable.

“As industrial automation is being democratized, the emerging class of practitioners are expecting the same level of customer service they receive from their favorite B2C companies,” says Etienne Lacroix, CEO of Vention. “We are talking minutes to initiate a customer support intervention with full contextual awareness of the equipment hardware and software.”

An unparalleled service experience

As customer expectations are rapidly rising in terms of assistance, the introduction of Remote Support became a natural evolution of the Vention Manufacturing Automation Platform. Upon initiating a support call with Vention, the customer success team will gain full awareness of the machine, from the hardware and firmware versions, to real-time I/O state, to the program running on Vention’s MachineMotion controller. This step ensures timely support and active user guidance can be provided efficiently by our Vention Customer Success team who consistently provides service level above 96% for response time within the promised time. With more than 16,000 equipment pieces already deployed, the company consistently achieves a world-class net promoter score above 75.

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Unique features and technical advancements

Vention’s newest pendant, Pendant V3,  will allow manufacturers to benefit from Remote Support experience:

  • Connect to Vention’s Customer Success Team in under 10 minutes for unlimited troubleshooting and fast issue resolution;
  • Utilize built-in front and back-facing cameras, Wi-Fi connectivity, pendant 13 inches / HMI screen sharing, voice streaming, chat functionality, and a powerful touchscreen display;
  • Allow Vention’s Customer Success Team access to your detailed machine configuration and program to implement instant changes;
  • Reduce equipment downtime, upkeep costs, and servicing lead time while improving productivity with efficient troubleshooting and issue resolution.

Remote Support will be showcased live in Europe at the Automatica Show in Munich, Germany from June 27 to June 30. Visit Vention’s booth #B4.308 to see remote support in action and experience world-class remote support from the team democratizing industrial automation. 

About Vention

Vention helps some of the most innovative manufacturers automate their production floors in just a few days through a democratized user experience. Vention’s digital manufacturing automation platform allows clients to design, automate, order, and deploy automated equipment directly from their web browsers. Headquartered in Montreal, Canada, with offices in Berlin and Boston, Vention’s 360 employees serve  3,000+ customers on five continents and 25 manufacturing industries.

Over the years, the company was awarded many business and industry recognitions. In 2022 only, the company was awarded the prestigious Deloitte 2022 Technology Fast 50m, Report on Business Canada’s top growing company, and Best Work Place (for professional development).

For more information, visit vention.io or follow us on LinkedIn.

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*MachineMotion, MachineLogic, MachineCloud, and Vention are trademarks of Vention Inc.

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Media Contact: Sophie Ducharme, [email protected], 1 800 940-3617

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Blockchain Press Releases

KuCoin Introduces Omnibus Account Structure to Enhance Liquidity for Brokerage Partners

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VICTORIA, Seychelles, July 19, 2024 /PRNewswire/ — July 23, 2024 – KuCoin, a leading cryptocurrency exchange, is pleased to announce a significant enhancement to its Broker Program, designed to cater to liquidity-seeking partners. This upgraded program enables participants to leverage KuCoin’s superior liquidity and diverse asset offerings across both Spot and Futures markets. With this enhancement, participants can now benefit from KuCoin’s top-tier liquidity, high-revenue shares, unlimited sub-accounts, and independent deposit addresses, allowing for functional flexibility and maintaining their own client management powers.

“Our new brokerage infrastructure is suitable for multiple types of institutional partners, such as crypto exchanges, execution terminals, layer 2 aggregators, OTCs, and traditional financial service providers venturing into crypto,” said Anton Starchenko, Director of Institution Business Development of KuCoin. 

“This upgrade demonstrates our commitment to providing our partners with the tools they need to succeed in the rapidly evolving crypto market.”

By joining the KuCoin brokerage service, brokers gain access to one main broker account with unlimited sub-accounts. Each sub-account features an exclusive deposit address, serving as a wallet to separate funds and trades. Additionally, each sub-account undergoes independent risk checks. These ongoing risk and compliance measures bolster KuCoin’s commitment to protecting partner interests. Broker accounts are subject to separate fee structures, while the broker receives a combined commission based on the cumulative volume across all accounts.

As a leading platform in the cryptocurrency industry, KuCoin is dedicated to providing top-notch security and reliability. The platform employs state-of-the-art security measures, including advanced encryption protocols, multi-factor authentication, and real-time monitoring systems to ensure the safety of users’ assets. KuCoin’s unwavering focus on security and innovation has solidified its reputation as a trusted and forward-thinking exchange in the global crypto market.

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For more information about the KuCoin Broker Program and the new omnibus account structure, please visit KuCoin’s official website.

About KuCoin

Launched in September 2017, KuCoin is a leading cryptocurrency exchange with its operational headquarters in Seychelles. As a user-oriented platform with a focus on inclusiveness and community engagement. It offers over 900 digital assets across Spot trading, Margin trading, P2P Fiat trading, Futures trading, and Staking to its 34 million users in more than 200 countries and regions. KuCoin ranks as one of the top 6 crypto exchanges. KuCoin was acclaimed as “One of the Best Crypto Apps & Exchanges of June 2024” by Forbes Advisor and has been included as one of the top 50 companies in the “2024 Hurun Global Unicorn List”. Learn more at https://www.kucoin.com/ .

Contact Us to Join

Telegram: @KuCoin_Broker

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Email: [email protected]

Book a Product Call here.

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Blockchain Press Releases

Bybit Launches Block Merchant Program, Offering Up to 3,000 USDT in Rewards

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DUBAI, UAE, July 19, 2024 /PRNewswire/ — Bybit, the world’s second-largest web3 platform by trading volume, announced the launch of its Block Merchant program, designed to empower users to maximize their earnings while buying or selling cryptocurrencies. Through this exciting initiative, Bybit aims to recognize and reward the valuable contributions of its P2P users.

By becoming a Bybit Block Merchant, users can unlock a range of exclusive benefits, including:

  • Lucrative USDT Merchant Rewards: Earn substantial rewards for buying or selling crypto.
  • Enhanced Visibility: Enjoy a prominent position on the platform with a special diamond label and higher priority than Bybit Verified Advertisers.
  • Increased Transaction Limits: Process larger transaction volumes with a single order limit raised to 200,000 USDT.
  • Priority Ad Ranking: Achieve top-tier visibility among advertisers under similar conditions.
  • Swift Appeal Resolution: Benefit from expedited customer service support for any issues.

Bybit is committed to providing its users with exceptional trading experiences and opportunities to thrive in the dynamic cryptocurrency market. The Block Merchant program reflects our commitment, offering users a chance to boost their income while contributing to the growth of the Bybit P2P ecosystem.

#Bybit / #TheCryptoArk

About Bybit

Bybit is the world’s second-largest cryptocurrency exchange by trading volume, serving over 33 million users. Established in 2018, Bybit provides a professional platform where crypto investors and traders can find an ultra-fast matching engine, 24/7 customer service, and multilingual community support. Bybit is a proud partner of Formula One’s reigning Constructors’ and Drivers’ champions: the Oracle Red Bull Racing team.

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For more details about Bybit, please visit Bybit Press.
For media inquiries, please contact: [email protected]
For more information, please visit: https://www.bybit.com
For updates, please follow: Bybit’s Communities and Social Media

Discord | Facebook | Instagram | LinkedIn | Reddit | Telegram | TikTok | X | Youtube

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Blockchain Press Releases

Hata obtains full approval from the Securities Commission of Malaysia Launches 30% revenue sharing model on its USD crypto exchange

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  • Hata obtains full approval from the Securities Commission of Malaysia and launched its exchange
  • Support USD onramp and offramp
  • Rolled out affiliate programme, sharing 30% of its trading fee with users who refer others to trade on its Exchange
  • Zero trading fee across major pairs and opportunity to earn crypto airdrop

KUALA LUMPUR, Malaysia, July 19, 2024 /PRNewswire/ — Hata has officially secured full approval from the Securities Commission of Malaysia to launch its exchange. Having obtained full approval from the Labuan Financial Services Authority (a mid-shore jurisdiction in Malaysia) in June 2023, Hata is now the first and only dual-licensed exchange by both onshore and mid-shore regulators in Malaysia.

Filling the gap in Asia with USD onramp and offramp 

Hata operates a US Dollar cryptocurrency exchange, allowing users globally to deposit, trade and withdraw funds in US Dollars. Hata users can also swap US Dollars with USDT for free.

With the foreign exchange market in Asia Pacific recorded at $396 trillion annually[1], Hata aims to serve the large US Dollar foreign exchange market by providing traders and institutions a licensed platform to convert US Dollars into stablecoins to facilitate cross border payments and access cryptocurrency in the region.

“Institutions and high net worth individuals still rely heavily on US Dollars to settle cross border transactions in Asia. With institutional adoption into cryptocurrency on the rise, coupled with weakening local currencies in the region against US Dollar, we foresee users moving their monies into USD pegged stablecoins to conduct transactions.” says David Low, Chief Executive Officer of Hata.

Hata currently supports trading of more than 40 cryptocurrency pairs on its platform that are paired with USDT and US Dollar, with the goal of supporting more crypto products in the near future.

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30% Revenue Share on its Exchange

Hata (www.hata.io) has introduced an affiliate program. Any users who sign up on Hata can refer their family and friends to earn a reward. Hata provides a revenue share of 30% from the trading fees it earns to the affiliates who refer their network to trade on Hata’s exchange.

“This affiliate programme is designed to let users globally capitalise on their network to earn rewards. We hope that this provides an economic opportunity for our users to earn a side income with minimal effort,” says Darien Ng, Chief Revenue Officer of Hata.

Zero trading fees and free airdrop

To further incentivise early users, Hata has also rolled out zero fees for its major crypto pairs, including USD/USDT pair.

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Users who sign up from now until 31 October 2024 and trade on the exchange will be added to a waitlist. Users in the waitlist will have an opportunity to earn free airdrops in the near future.

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