Blockchain Press Releases

Digital teams waste two months a year on digital escalations with no business impact according to a new Quantum Metric report

Published

1 year ago

June 22, 2023

28% of leaders see executive escalations interrupt half of their weekly digital priorities.
47% see less than half their teams as digital experts, inhibiting their ability to prioritize issues.
Findings show even an incremental improvement could lead up to five hundred thousand in monthly cost savings.

COLORADO SPRINGS, Colo., June 22, 2023 /PRNewswire/ — Quantum Metric, the customer-driven digital analytics platform, today released findings from its latest report, The Efficiency Index, shedding light on the challenges and opportunities surrounding digital efficiency and cost optimization. Based on survey responses from digital leaders across the globe, the latest report uncovers how distractions such as executive escalations, false positives and misalignment are costing companies and preventing them from meeting heightened efficiency demands.

Digital teams are under increasing pressure to streamline costs while driving growth. However, identifying the right areas to prioritize remains a challenge, as customer demands continue to evolve. Findings show that unnecessary executive escalations, such as forwarding website complaints from friends or relatives, interrupt half of digital priorities each week for 28% of leaders. The average digital team is spending at least a day a week on executive escalations, but only seeing 25% or less of those digital issues have an actual impact on their business. This amounts to the average digital team wasting two months each year just on escalations. Additionally, in the last six months, 32% of digital teams spend two weeks or more on false positives, and 44% spend the same amount of time manually reproducing issues.

Limited expertise across digital teams and the reliance on certain team members restricts their ability to effectively prioritize and respond quickly. In fact, the report finds 47% see less than half their members as digital experts. Added to this 62% say it takes at least a month or more for a new hire to have enough job expertise to efficiently troubleshoot digital issues on their own, costing already lean teams additional time.

By enhancing digital expertise and understanding the impact of experiences, digital teams can minimize costs and transition from reactive to proactive customer service. Findings show even incremental improvements can yield significant cost savings. A 25% improvement in mean time to resolution could save up to $100K per month, while a 50% improvement could save up to $500K per month.

“The need for efficiency isn’t a new benchmark for digital teams, but its impact on customer retention and long-term business stability is more critical than ever,” said Mario Ciabarra, CEO of Quantum Metric. “In today’s market, digital organizations need to move fast to meet the changing expectations of customers and have an effective understanding of how to prioritize digital needs that have real value for the business and the customer. Success depends on arming every team member with the right digital expertise to understand and empathize with every customer experience, every time.”

Other key findings include:

Primary time wasters: Inefficient digital management not only impacts team costs but also hampers customer loyalty and retention. Identifying the root cause of an issue (30%) and determining priorities (30%) are the most significant time wasters for digital teams. Moreover, “help & support” (27%) and “account management” (20%) emerge as the primary problem areas in the digital experience, requiring considerable time and attention.
The difference in team efficiency: When asked who is the most efficient and inefficient team, technology/IT and customer experience teams were the most common answers. The biggest difference between an efficient and inefficient team came down to their ability to understand how their work impacts business KPIs (36%) and their ability to prioritize projects based on business KPIs (32%).
The power of generative AI: When it comes to improving training efficiency and honing digital expertise across teams, leaders believe AI will have a significant impact. In fact, 84% of leaders say new technologies and tech solutions, including generative AI and other guided analytics tools, are already changing the way leaders foster digital expertise.

The Efficiency Index includes a series of three reports, breaking down the findings by regional focus in the US and UK, Spain, and Germany. For more information on the Efficiency Index and Quantum Metric visit: https://www.quantummetric.com/resources/report/the-efficiency-index/

Survey Methodology

The Efficiency Index is the result of analyzed survey responses from 700 digital leaders with the rank of VP or above across the US, UK, Germany and Spain.

About Quantum Metric

As the pioneer in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line. Today, Quantum Metric captures insights from 40% of the world’s internet users, supporting globally recognized brands across industries including retail, travel, financial services and telecommunications. For more information about Quantum Metric, visit www.quantummetric.com.

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View original content:https://www.prnewswire.co.uk/news-releases/digital-teams-waste-two-months-a-year-on-digital-escalations-with-no-business-impact-according-to-a-new-quantum-metric-report-301857590.html

Blockchain Press Releases

Bybit Expands On-Chain Earn Offering with SUI Staking

Published

2 hours ago

December 10, 2024

CISION (PR Newswire)

bybit-expands-on-chain-earn-offering-with-sui-staking

DUBAI, UAE, Dec. 10, 2024 /PRNewswire/ — Bybit, the world’s second-largest cryptocurrency exchange by trading volume, announces the addition of SUI to its On-Chain Earn platform, providing users the ability to participate in blockchain security while earning staking rewards. To mark this launch, a 12,000 SUI bonus pool will be available to eligible participants staking SUI during the event period.

Event Details

Duration: From now until Jan. 3, 2025, 11:59 PM (UTC)
Bonus Pool: 12,000 SUI, distributed proportionally based on participants’ staking amounts.

Key Features of SUI Staking on Bybit

Higher APY Potential: On-chain staking offers competitive annual percentage yields.
Simplified Process: Bybit handles minor fees and distributes daily staking rewards directly to users.
Support for Blockchain Decentralization: Staking supports the decentralization and security of blockchain networks.
Flexibility: Participants can stake and redeem with ease, offering both convenience and accessibility.

Staking Mechanics and Reward Distribution

Users staking SUI on Bybit’s On-Chain Earn during the event must maintain a staking period of at least 24 hours to qualify for earnings and the bonus pool. Rewards will be credited to users’ Funding Accounts daily at 6:00 AM UTC, with no limits on the potential daily SUI earnings.

“We are excited to enhance our On-Chain Earn platform with the addition of SUI staking,” said Joan Han, Sales and Marketing Director of Bybit. “This staking initiative reflects our commitment to empowering users with innovative and accessible ways to grow their crypto assets.”

Bybit On-Chain Earn is an easy-to-use staking service that lets users earn rewards by staking crypto directly on the blockchain. Staking can be complicated, often requiring technical expertise and specialized hardware. Bybit On-Chain Earn simplifies this process by managing all the complexities — gas fees, node operations, and reward distribution — so users can stake popular PoS cryptocurrencies like ETH and SOL with just a few clicks.

Find out more: SUI-percharge with On-Chain Earn: Stake SUI to Earn up to 12,000 SUI

#Bybit / #TheCryptoArk

About Bybit

Bybit is the world’s second-largest cryptocurrency exchange by trading volume, serving over 50 million users. Established in 2018, Bybit provides a professional platform where crypto investors and traders can find an ultra-fast matching engine, 24/7 customer service, and multilingual community support. Bybit is a proud partner of Formula One’s reigning Constructors’ and Drivers’ champions: the Oracle Red Bull Racing team.

For more details about Bybit, please visit Bybit Press
For media inquiries, please contact: [email protected]
For more information, please visit: https://www.bybit.com
For updates, please follow: Bybit’s Communities and Social Media

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View original content:https://www.prnewswire.co.uk/news-releases/bybit-expands-on-chain-earn-offering-with-sui-staking-302327648.html

Blockchain Press Releases

Bybit Launches On-Chain Earn: Up to 3% APR with $cmETH and Guaranteed ETH Rewards

Published

2 hours ago

December 10, 2024

CISION (PR Newswire)

bybit-launches-on-chain-earn:-up-to-3%-apr-with-$cmeth-and-guaranteed-eth-rewards

DUBAI, UAE, Dec. 10, 2024 /PRNewswire/ — Bybit, the world’s second-largest cryptocurrency exchange by trading volume, is excited to announce the launch of its cmETH On-Chain Earn Party, offering users the opportunity to earn up to 3% APR by pledging $cmETH during the event period from Dec. 2, 2024, 10:00 UTC, to Feb. 28, 2025, 23:59 UTC.

This innovative program is designed to simplify Ethereum staking, providing guaranteed bonus ETH yields, seamless daily payouts, and effortless one-click convenience. Bybit On-Chain Earn continues its commitment to delivering user-focused solutions that maximize rewards and reduce complexity for its community.

Why Choose $cmETH with Bybit?

Guaranteed Bonus Yield in ETH:
Bybit eliminates the challenge of managing multiple staking rewards by offering a guaranteed ETH bonus yield for $cmETH holders, simplifying the staking process.
Daily Payouts:
Enjoy daily ETH distributions directly credited to your Funding Account for effortless earnings access.
One-Click Convenience:
Bybit makes staking easy with a seamless process to mint $cmETH from ETH or restake $mETH to $cmETH with just one click.

“At Bybit, we are committed to empowering our community with innovative and user-friendly crypto solutions,” said Joan Han, Sales and Marketing Director of Bybit. “With On-Chain Earn, we’re providing an effortless and rewarding way for users to make the most of their holdings, reaffirming our dedication to simplifying the crypto experience while maximizing benefits.”

Bybit’s On-Chain Earn reflects its dedication to empowering users with simple, efficient, and rewarding cryptocurrency solutions. To learn more about eligibility, snapshot criteria, and additional details, visit the Bybit On-Chain Earn page.

#Bybit / #TheCryptoArk

About Bybit

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View original content:https://www.prnewswire.co.uk/news-releases/bybit-launches-on-chain-earn-up-to-3-apr-with-cmeth-and-guaranteed-eth-rewards-302327647.html

Blockchain Press Releases

Bybit Web3 Boosts its Supports to L1 Ecosystems at Taipei Blockchain Week 2024 with Co-hosted Solana and Sui Events

Published

6 hours ago

December 10, 2024

CISION (PR Newswire)

bybit-web3-boosts-its-supports-to-l1-ecosystems-at-taipei-blockchain-week-2024-with-co-hosted-solana-and-sui-events

DUBAI, UAE, Dec. 10, 2024 /PRNewswire/ — Bybit, the world’s second-largest crypto exchange by trading volume, marks its 6th anniversary with a vibrant presence at Taipei Blockchain Week 2024. Dedicated to fostering Web3 innovation and ecosystem building, Bybit Web3 showcases its collaborative efforts and thought leadership across blockchain and Layer 1 communities.

Collaborative Highlights with Ecosystem Partners

1. Sui Ecosystem Deep Dive

Bybit Web3 will collaborate with the Sui Foundation, Ondo, DeepBook, Scallop, NAVI, and other leading projects to discuss the future of the Sui blockchain. A special livestream even t, hosted by Head of Spot and Web3, Emily Bao at Bybit, “Mass Adoption vs. Native Growth: What’s next for Sui,” will take place on December 13, 2024, at 8 AM UTC. Participants may also get to win from a prize pool of $1,000 in SUI during the interactive sessions.

2. Co-hosting Community Events
Bybit Web3 is actively involved in the wider conversation at Taipei Blockchain Week by co-hosting two exciting side events, with MK Chin, Marketing Lead, Bybit Web3:

Solana Ecosystem Taipei Greetings: This event, co-hosted by Solana Foundation, Solar, and Bybit Web3, supported by Orderly Network, Zetachain, ApePro and Sonic, will bring together multiple ecosystem players in the Solana ecosystem for a dynamic gathering.
Taiwan DeFi Flow: This event, co-hosted by Sui, Scallop and Bybit Web3, fosters networking among DeFi industry peers, aiming to spark partnerships and collaborations.

During the Taipei Blockchain Week, Angela Huang, Bybit’s VIP Relationship Manager, will also serve as the host for three days of insightful discussions, panels, including moderating two conversations on:

Bybit’s activities at Taipei Blockchain Week 2024 reflect its mission to champion decentralized technologies, bridge traditional finance and decentralized finance conversations, and amplify the voices of women in technology. Through innovation-driven collaborations, Bybit is accelerating pathways to mass adoption while nurturing vibrant Web3 communities.

#Bybit / #BybitWeb3

About Bybit Web3

Bybit Web3 is redefining openness in the decentralized world, creating a simpler, open, and equal ecosystem for everyone. We are committed to welcoming builders, creators, and partners in the blockchain space, extending an invitation to both crypto enthusiasts and the curious, with a community of over 130 million wallet addresses across over 30 major ecosystem partners, and counting.

Bybit Web3 provides a comprehensive suite of Web3 products designed to make accessing, swapping, collecting and growing Web3 assets as open and simple as possible. Our wallets, marketplaces and platforms are all backed by the security and expertise that define Bybit as the world’s second-largest cryptocurrency exchange by trading volume, trusted by over 50 million users globally.

Join the revolution now and open the door to your Web3 future with Bybit.

For more details about Bybit Web3, please visit Bybit Web3.

About Bybit

Bybit is the world’s second-largest cryptocurrency exchange by trading volume with 50 million users. Established in 2018, it offers a professional platform where crypto investors and traders can find an ultra-fast matching engine, 24/7 customer service, and multilingual community support. Bybit is a proud partner of Formula One’s reigning Constructors’ and Drivers’ champions: the Oracle Red Bull Racing team.

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View original content:https://www.prnewswire.co.uk/news-releases/bybit-web3-boosts-its-supports-to-l1-ecosystems-at-taipei-blockchain-week-2024-with-co-hosted-solana-and-sui-events-302327062.html

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